Learning and Development Coordinator

3 weeks ago


Toronto, Canada Zurich Insurance Full time

Learning and Development Coordinator - Technical Underwriting Training Zurich Canada is looking for a Learning and Development Coordinator – Technical Underwriting Training who will direct, facilitate, and administer the planning, execution, and measurement of technical underwriting learning and development and transformational training initiatives. Reporting to the Head of UW Quality and Governance, Canada, you will identify and respond to the learning needs of our underwriters, ensuring technical credibility, accuracy, and business relevance of the training. This is a hybrid work opportunity. What you will do Lead, design and/or facilitate cross‑functional underwriter improvement projects that promote organizational effectiveness, efficiency and profitability. Create timelines, agendas, goals and metrics/measurements. Guide the development, implementation and institutionalization of best practices around execution and change management. Partner across business units to leverage enterprise processes and solutions to support integrated or business‑unit specific solutions as appropriate. Provide methodologies and tools to sponsors and team members to support initiatives and institutionalize a culture that embraces innovation. Ensure appropriate change management practices are effectively utilized throughout the life cycle to improve execution and delivery of results. Take a holistic approach to identifying business improvement opportunities, develop solutions, manage initiatives and identify resources. Ensure specific metrics and measures incorporated into solutions reflect the business strategy, track progress, capture the impact of changes and identify further opportunities for improvement. Ensure successful implementation of key enterprise‑wide initiatives by consulting with executives and other leaders to gain their commitment, alignment and improve business effectiveness. Influence and manage line managers working within portfolios to motivate those line managers to support the initiatives and program plans. Influence business leaders within particular lines of business to engage them in change and make them advocates for the process. Job Qualifications – What You Bring to the Table Bachelor’s degree and five or more years of experience in Learning & Development, including delivery, assessment and needs analysis. Or: High School Diploma or equivalent and seven or more years of experience in Learning & Development, including delivery, assessment and needs analysis. Strong technical underwriting experience in one or more lines of business. Practical adult learning experience. Strong relationship management and communication skills. Detail‑oriented and organized, with project management experience. Knowledgeable of data gathering, analysis and reporting. #J-18808-Ljbffr



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