Quality Program Manager
1 week ago
Quality Program Manager – Ciena We’re looking for a Quality Program Manager to elevate product performance, streamline processes, and enhance customer satisfaction. Reporting to the Director of Quality, you’ll collaborate with diverse teams, solve complex challenges, and contribute to the future of networking technology. Responsibilities Lead and manage cross‑functional quality programs and projects from inception to completion, aligning with business objectives and timelines. Develop and execute comprehensive project plans, including scope, deliverables, schedules, dependencies, and risk mitigation strategies. Drive initiatives for product quality improvement, customer satisfaction, and operational efficiency through collaboration and corrective actions. Analyze complex data sets to uncover trends, identify root causes, and provide actionable insights using tools like Power BI, Excel, and other analytics platforms. Partner with internal teams (R&D, Supply Chain, PLM) and external stakeholders to resolve product and customer quality concerns, fostering alignment and accountability. Optimize quality assurance processes and implement best practices for program management and quality standards. Serve as an escalation point for risk management, project challenges, and stakeholder concerns. Must Haves PMP, PgMP, or equivalent certification, with proven success in managing complex projects and programs. Minimum of 2 years of experience in program/project management, quality assurance, or business operations. Strong statistical analysis skills and ability to interpret data to drive insights and decisions. Exceptional interpersonal and communication skills to build trust and alignment across diverse teams and stakeholders. Proficiency in Microsoft Office Suite (PowerPoint, Excel, Teams, Power BI); familiarity with tools like SQL, Salesforce, JIRA, and AI tools/design is a plus. B.S. degree in Business Administration, Computer Science, Engineering, or related technical field. Nice to Haves Experience with Quality Management Systems (QMS), standards, and practices. Prior experience in customer communications, software application testing, or quality assurance processes. Strategic thinker with a passion for driving quality‑focused initiatives and delivering measurable results. Collaborative team player who thrives in cross‑functional environments, including virtual and site‑based teams. Detail‑oriented and organized, with the ability to balance competing priorities and ensure timely delivery of projects. Pay Range The annual pay range for this position in Ottawa is $79,000 - $126,200. The annual pay range for this position in the USA is $90,900 - $145,100. Why Join Ciena? At Ciena, we’re more than a global leader in networking systems, services, and software—we’re a team of innovators committed to driving the future of connectivity. As a Quality Program Manager, you’ll play a pivotal role in ensuring our products and processes meet the highest standards, delivering meaningful value to our customers and shaping the future of networking technology. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. #J-18808-Ljbffr
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Quality Program Manager
2 weeks ago
, , Canada Ciena Full timeEmployer Industry: Networking Technology Why consider this job opportunity: Salary up to $145,100 Opportunity for career advancement and growth within the organization Comprehensive benefits package including medical, dental, and vision plans Participation in 401(K) with company matching and Employee Stock Purchase Program Supportive and collaborative work...
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Quality Program Manager
1 week ago
, NS, Canada Ciena Full timeAs the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well‑being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...
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Program Quality Manager
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Bethune, SK SG H, Canada BMSC Full timeCompany Description Bantrel is proud to be a leading provider of Engineering, Procurement, Construction and Construction Management (EPC / EPCM) services in Canada.For 40 years we have delivered end-to-end solutions for some of Canada's most challenging and complex energy, mining, infrastructure, and nuclear projects, with an unrelenting focus on safety and...
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, , Canada Ciena Full timeA leading networking technology firm is seeking a Quality Program Manager to enhance product performance and streamline processes. You will be responsible for managing cross-functional projects, shaping strategies for quality improvement, and analyzing data for insights. Ideal candidates will have 2+ years of program management experience, strong analytical...
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Sales Quality Program Manager II
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Remote - Canada Samsara Full timeAbout the role:We're looking for an experienced Sales Quality Program Manager to join our pioneering Sales Quality Programs team. The Quality Analyst will partner with leadership and cross-functional stakeholders to uplevel and drive strong sales outcomes. You will support teams in all segments, implementing data monitoring systems, assessing compliance, and...
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, NS, Canada Ciena Full timeA leading technology company in Canada seeks a Quality Program Manager to manage quality initiatives and drive product performance. This role involves leading cross-functional teams to enhance customer satisfaction and operational efficiency. Ideal candidates should have a B.S. degree and PMP certification, with at least 2 years’ experience in project...
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, , Canada Girl Guides of Canada Full timeHead of Program Development, Quality and Impact Join to apply for the Head of Program Development, Quality and Impact role at Girl Guides of Canada Girl Guides of Canada (GGC) is the leading organization for girls and women in Canada, with over 76,000 members across the country. Guiding provides a safe environment that invites girls and youth to challenge...
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Dartmouth, Nova Scotia, BB J, Canada GeoSpectrum Technologies, Inc Full timeCareer OpportunityGeoSpectrum's Quality team is expanding We're looking for a Program Quality Engineer who will be embedded within our Major Programs and Project teams to support on time/on quality delivery that exceeds our customer expectations.The Program Quality Engineer will reduce the risk of late/off quality delivery to the customer by working directly...
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Quality Program Lead
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, , Canada Ciena Full timeA leading networking technology company in Canada is seeking a Program Manager to lead quality initiatives and enhance customer satisfaction. The role involves managing cross-functional quality programs and projects, developing project plans, and driving product quality improvement. Candidates should have a strong background in project management, at least 2...
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Quality Inspector
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Windsor, Ontario, NW R Canada TRIGO Global Quality Solutions Full timeTRIGO Global Quality Solutions has several immediate openings in Windsor for Quality Inspectors.Overall Purpose of the Quality InspectorProvide Quality services and support for all missions assigned to a manufacturing or warehouse site while ensuring a healthy and safe work environment. Reports toSite Supervisor/Site LeadersResponsibilities(To include but...
