Sr. Technical Account Manager, Payment Processing

Overview We started Super.com to help maximize lives–both the lives of our customers and the lives of our team – so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized. We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are. About the role: We are hiring a Payment Processing TAM to help scale and modernize our payments infrastructure during a pivotal transformation. This role will support the I1 MAT, with a focus on launching a new payment orchestration layer and enhancing our resilience, cost efficiency, and fraud prevention capabilities. As a TAM, you'll act as the bridge between engineering, product, and external vendors—translating business needs into robust technical solutions. You’ll be instrumental in establishing alerting and monitoring systems for MID health, dispute thresholds, retry logic, and processing costs. You will also help evaluate and implement emerging AI tools for proactive debugging, anomaly detection, and operational optimization. This is a high-impact, highly collaborative role that demands strong technical fluency, hands-on data skills, and the ability to think ahead of failure modes. You’ll work closely with the company’s payment processors, fraud prevention partners, and cross-functional stakeholders to reduce risk, drive automation, and ensure quality at scale. What you'll be working on Drive Multi-Processor Orchestration: Partner with engineering to support a multi-processor strategy by configuring routing logic, testing flows, and helping operationalize the architecture. Monitor and Optimize MID Performance: Set up and maintain real-time dashboards and alerts for monitoring decline rates, dispute thresholds (Visa VAMP, Mastercard, PayPal), and cost KPIs. Support Fraud Prevention and Chargeback Strategy: Assist in the evaluation and implementation of dispute representment solutions and fraud tooling. Provide ongoing support to the Risk Operations and Dispute Operations teams for risk rule tuning and monitoring. Enable Subscription Success: Design alerting/observability for internal retry logic and applicable vendors, focusing on key metrics like authorization and recovery rates. Act as First Responder (On-Call): Participate in the TAM on-call rotation, responding to alerts with urgency, coordinating troubleshooting, and driving incidents to resolution while documenting post-mortems and recommendations. Build for Reliability & Continuity: Document fallback scenarios and potential vendor replacements. Track SLAs, vendor performance, and incidents to support business continuity planning. Champion Observability and AI Adoption: Deploy AI-based anomaly detection and observability tooling. Leverage AI tools like Cursor to interrogate code repositories and surface root causes faster. Collaborate Across Teams and Vendors: Act as the point of contact between internal MAT stakeholders and external payments partners to escalate, triage, and resolve complex technical issues. Who we’re looking for Proficiency with SQL, Python, and/or other analytics tools to support data-driven troubleshooting, observability, and reporting. Hands-on experience working with or supporting payments orchestration across multiple processors (e.g., Braintree, Adyen, Checkout.com). Familiarity with AI tooling for debugging or observability (e.g., Cursor) or experience using LLMs to accelerate problem-solving and root cause analysis. Prior experience in a startup or scale-up environment, with proven adaptability in fast-changing technical and operational settings. Background in the travel or fintech industry is a strong plus, especially with exposure to high-dispute verticals or cross-border payments. Bonus points for Certified Payments and Fraud Prevention Professional (CPFPP) or other relevant industry certifications in payments, security, or compliance. Compensation 108,000 - 145,000 a year. As a remote-first organization we use benchmarking data reflective of your geographical areas to ensure our compensation package is competitive based on where you reside. Your TA partner will confirm which range applies to your location as part of the hiring process. Canada Tier 1: 120,000 - 145,000 CAD - Greater Toronto Area (City of Toronto, York Region, Durham Region, Peel Region, Halton Region - Metro Vancouver (City of Vancouver, North Shore, Burnaby, New Westminster, Tri-Cities, Fraser Valley Edge, South of the Fraser River, and Richmond) Tier 2: 115,000 - 138,000 CAD - All other Regions and Municipalities USA 108,000 - 142,000 USD Benefits and culture At Super.com, we believe in supporting our team so they can thrive—both at work and in life. Remote-First Flexibility : Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms. Time to Recharge : Enjoy unlimited PTO, company-wide recharge days, and annual team offsites. Everyday Perks : Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things. Family-Friendly Benefits : We support growing families with generous parental leave and a flexible return-to-work plan. Comprehensive Compensation : Competitive salary, equity options, and top-tier benefits starting on day one. Investing in You : Access to wellness budgets, personal development funds, and team-level learning resources. And that’s just the beginning. Visit our careers page to explore the full range of perks and benefits we offer. Super.com is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner. #J-18808-Ljbffr