Sr. Technical Account Manager

Sr. Technical Account Manager (Remote, CAN) Join to apply for the Sr. Technical Account Manager (Remote, CAN) role at CrowdStrike . As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI‑native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission‑driven company that cultivates a culture giving every CrowdStriker flexibility and autonomy to own their careers. About The Role Are you passionate about Internet Security and Customer Advocacy? Do you want to work where people are as committed and as passionate as you are? As a Sr Technical Account Manager with CrowdStrike you will provide proactive technical support to our Premium Support customers. You will work with experts on hacking and internet security and will help ensure our customers are protected, stable, and empowered to stop breaches. To be successful in this role you must be a motivated self‑starter, committed to ongoing self‑education, possess strong customer‑service skills, and have excellent technical problem‑solving abilities. What You'll Do Serve as primary technical contact and augment our customer support teams. Onboard new customers to the CrowdStrike platforms. Ensure customer success through proactive periodic health checks, product training, and sharing best practices. Act as a customer advocate within CrowdStrike to ensure needed customer feedback is documented and assessed by internal parties. Engage with customers at all levels of their organization, from the front lines of the SOC to the C‑suite. Research customers’ technical issues promptly and follow up with recommendations and action plans. Escalate customer issues to management when appropriate. Maintain control of the overall resolution for escalated cases and lead cross‑functional groups as needed. Leverage internal technical expertise, including development engineers, knowledge base, and internal tools to provide the most effective solutions to customer issues. Create knowledge base content to capture new learning for reuse throughout the company and user base. Participate in technical communications within the team to share best practices and learn about new technologies. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. Support the sales teams in identifying account expansion opportunities. Drive support cases to ensure issues are being resolved in a timely manner. What You'll Need Bachelor’s Degree or equivalent experience. Experience working with Windows Server Operating Systems. Knowledge of enterprise web technologies, security and cutting‑edge infrastructures. Excellent customer service skills and ability to quickly establish technical credibility with customers. Excellent communication skills, written and verbal. Proven problem‑solving skills. Collaborative attitude. Ability to travel up to 25%. Commitment to customer success. Bonus Points Bachelor’s Degree in Computer Science or equivalent. CISSP or ITIL Certification. 3+ years of Customer Success/Support/Technical Account Management experience in a SaaS organization. Deep expertise in Linux and Mac platforms. Python Scripting and RestAPI experience. Benefits Of Working At CrowdStrike Remote‑friendly and flexible work culture. Market leader in compensation and equity awards. Comprehensive physical and mental wellness programs. Competitive vacation and holidays for recharge. Paid parental and adoption leaves. Professional development opportunities for all employees regardless of level or role. Employee networks, geographic neighborhood groups, and volunteer opportunities to build connections. Vibrant office culture with world‑class amenities. Great Place to Work Certified™ across the globe. Equal Employment Opportunity CrowdStrike is proud to be an equal opportunity employer and is committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants. The company does not discriminate on the basis of race, color, creed, ethnicity, religion, sex, sexual orientation, gender identity, veteran status, age, national origin, or any other characteristic protected by law. For assistance accessing or reviewing the information on this site or submitting an application, contact Canada salary range: $115,000 – $160,000 CAD per year plus variable/incentive compensation, equity and benefits. Salary is determined by relevant work experience, skills, certifications, and location. Canadian candidates must have legal entitlement to work in Canada. Selected candidates will undergo background checks, including criminal record, credit, and reference checks. #J-18808-Ljbffr