Vice President Clinical Services

The Canadian Mental Health Association Waterloo Wellington (CMHA WW) provides a full care system for those with addictions, mental health or developmental needs. We serve everyone from children to adults to seniors, all under one roof. Our programs help individuals and families to lead lives filled with meaning and promise. We have 400 staff at offices in Cambridge, Waterloo, Kitchener, Guelph, Fergus, and Mount Forest.
We are fully accredited by Accreditation Canada and are proud of our Exemplary Status (the highest standing) received at our most recent accreditation exercise.
Why Join our Team:Competitive Compensation and

Benefits:
Our compensation package includes a competitive salary and generous benefits supporting the wellness of our staff. We are proud to be members of the Healthcare of Ontario Pension Plan (HOOPP) offering one of Canada’s largest and most respected defined benefit plans.
Career Development Opportunities: Our wide range of services and supports allows for varied opportunities for career growth. Our multi-disciplinary approach to care offers cross collaboration and enhanced opportunities for learning. A formal succession planning process is key to our internal leadership recruitment.
Values that include: Mutual Respect, Accountability, Integrity and Excellence and Innovation and a culture that is welcoming and inclusive.
Commitment to Health and Safety: We have a strong health and safety culture at CMHA WW and work tirelessly to address the health and safety needs of staff and the people we serve.
The Opportunity:We are recruiting for a Vice President, Clinical Services
- A regular full-time newly created position (minimum of 35 hours per week Monday to Friday 9am to 5pm) based at 737 Woolwich St, Guelph.
The Vice President, Clinical Services (VP, Clinical Services) is a member of the Executive Leadership Team at the Canadian Mental Health Association Waterloo Wellington (CMHA WW) and reports to the Chief Executive Officer (CEO), providing executive leadership and organization-wide accountability for clinical services, clinical excellence, quality improvement, client safety, enterprise risk management, and privacy and health information management across a multi-site, community-based mental health and addictions organization.
The VP, Clinical Services ensures services are safe, equitable, evidence-based, trauma-informed, are compliant with funder’s requirements, accreditation, and regulatory requirements, including privacy legislation and standards governing the collection, use, disclosure, and protection of personal health information. The role integrates clinical governance, system accountability, and risk stewardship with enterprise privacy governance to drive consistent standards while enabling responsive, high-quality care across diverse programs and geographies. The VP Clinical Services also holds executive oversight for the performance, integration, and continuous improvement of clinical service delivery across the organization.
As a trusted advisor to the CEO and Board, the VP Clinical Services leads organization-wide quality, risk, and accreditation systems, and serves as Chief Privacy Officer, providing strategic oversight of privacy governance, compliance, breach management, and organizational practices related to health information. The VP strengthens system partnerships and advances innovation and continuous improvement in clinical care, information stewardship, and service delivery.

Key Responsibilities
Clinical Governance & Professional Practice
- Provide executive leadership and professional accountability for clinical services across all services and programs across the lifespan provided by CMHA WW.
- Establish and sustain an integrated clinical governance framework that ensures consistent standards, accountability, and excellence across all programs, services and sites.
- Oversee clinical leadership structures, including professional practice, clinical ethics, and scope of practice optimization.
- Ensure alignment of clinical services with regulatory standards, best practices, and organizational priorities.
- Drive consistency and integration of clinical service delivery across multiple sites, ensuring equitable access, standardized care pathways, and seamless client transitions between programs and servicesQuality, Client Safety & Continuous Improvement
- Lead the development, implementation, and evaluation of the organization’s Quality Management System.
- Establish organization-wide quality performance indicators, outcome measurement frameworks, and reporting structures.
- Ensure consistent client safety practices, including incident reporting, investigation, disclosure, and system-level improvement.
- Monitor organizational performance, identify trends and risks, and ensure timely mitigation and corrective action.
- Integrate quality improvement initiatives directly into clinical service delivery to drive measurable improvements in care outcomes and client experience.
- Champi