Security Site Supervisor

1 month ago

North York, Canada Infinity Employment Inc] Full time

Security Site Supervisor (Head Concierge)

Location: Building sites are in GTA

Shift: Monday - Friday / 8AM-4PM

Pay: $20-22

Qualifications• Experience in security / concierge services +2 years• Excellent written and verbal communication skills• Exceptional customer service skills• Organizational skills and ability to multitask in a fast-paced environment• Valid Ontario Security License• Strong analytical and problem solving skills

Purpose:

To ensure peace of mind to our clients and staff by providing the highest level of customer service in maintaining a safe and secure environment. Lead, mentor and oversee the day to day operations of the buildings we service to ensure the safety and security of the communities we support.

Key Responsibilities:

• Create a strong relationship with property management and condo board members to understand the operational issues of the building• Support concierge staff by being their first point for site issues• Review reports / logs daily identifying any issues and update incomplete submissions• Display a professional image and courteous manner in client communications including phone, email, and face to face• Provide excellent customer service to guests, vendors, and building residents• Schedule and oversee staff in building in accordance with agreed upon Elite Residential Concierge Services Inc. policy and procedures• Provide coverage for staff who are sick, on vacation or on leave. If unable to find coverage, the site supervisor must cover the shift within reason until a backfill is found• Escalate site related concerns/issues directly to the Area Manager while maintaining confidentiality• Direct the Scheduling team to proactively manage overtime for site staff• Maintain the concierge work and storage area in an immaculate condition• Ensure that all parcels and letters are stored in an organized manner and that proper care is taken to ensure that parcels and letters are not misplaced• Maintain a courteous, harmonious, but formal relationship with all residents and owners• Keep an up-to-date record and report on day-to-day operations as directed by the Company• Ensure information is passed on to each concierge on duty to ensure continuity of instructions• Maintain a list of emergency procedures and telephone numbers• Maintain building security by monitoring all vehicles & pedestrian traffic on property, reviewing security cameras for trespassers and criminal activity and engaging police when necessary• Maintain key count and issue/receipt of keys to trades, building staff and contractors• Proactively address competing priorities and negotiate a resolution acceptable to all parties• Ensure building surveillance equipment/systems are working and accessible to staff• Ensure that the Condominium Safety and Emergency Procedures are followed• Review and train staff on incident report writing and building/emergency procedures including but not limited to fire alarm procedures, leaks/floods, noise complaints etc• Create assigned reports for management• Resolve employee complaints or escalate to Area Manager/ HR when necessary• Program and manage access control systems for the entire complex• Ensure that staff follow H&S procedures at all time, escalate any issues to area manager• Train, mentor and motivate staff within building / site complex, lead by example• Provide performance feedback to Area Managers on a regular basis• Ensure that site post orders are accurate, updated regularly and acknowledged by staff• Work with Area Managers to ensure that contractually obligated services are met• Perform all other duties as directed by the Company or Manager• Maintain in depth knowledge of building rules & regulations, fire safety plan, building layout, fire alarm procedures and site post orders• Conduct daily parcel audits and immediately notify area manager about any discrepancies

If you qualify for the expected requirements, please forward us your resume stating your experience.

Infinity Employment Inc.

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