Manager - Client Services

Overview Job Description Infosys is seeking a Client Partner to drive strategic growth within its Financial Services portfolio. This leadership role serves as the primary steward of the client relationship, shaping long‑term value creation across the assigned account. Working closely with Senior Client Partners and Group Managers, the Client Partner will architect and execute a forward‑looking account strategy that aligns client priorities with Infosys’ digital, cloud, and AI‑led transformation capabilities. Typically overseeing a single high‑impact account or a key portfolio segment with $30–$50 million in P&L responsibility, the Client Partner acts as a strategic advisor—championing innovation, accelerating digital modernization, advancing AI‑driven solutions, orchestrating cross‑functional delivery excellence, and unlocking new business opportunities that elevate client outcomes while fueling Infosys’ broader growth agenda. Role Description Client relationship management and business development: manage client relationships, build a portfolio up to $30-50M, own the opportunity management cycle: Prospect-Evaluate-Propose-Close Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc. Conduct research as well as competitor analysis, as well as conducting client presentations, estimation efforts and proposals and negotiations Collaborate with the Delivery Manager to address all people or infrastructure related issues that may be affecting the delivery of the project vis-à-vis the specific client. Balance different projects running for the client that may involve different delivery managers or horizontal competency units’ resources. Taking Go-to-market solutions to accounts within the account scope - responsible for driving revenues from Go-to-market solutions being sponsored by the business unit. Work closely with the Solutions Leader to build customized solutions pitches for the target account and driving the revenues and delivery of these solutions to the account scope Build an Account Plan for the account scope – with details of the relationships required, the opportunities that have to be chased, and the revenue expected from such opportunities, as well as potential threats and weaknesses that need to be addressed Pricing decisions within the scope of the Master Services Agreement Pre-sales proposal support for new business development outside of account scope Provide necessary input for building future alliances with relevant product vendors About Infosys Financial Services Infosys’ Financial Services (FS) vertical is one of the company’s most strategic and innovation‑driven practices, partnering with many of the world’s leading banks and financial institutions to accelerate transformation across the industry. Supported by 50,000+ financial services technologists, Infosys brings deep domain expertise and real‑world insights to help clients modernize their technology landscape and build future‑ready financial enterprises. As the financial services sector navigates rapid shifts—rising customer expectations, competitive pressure from fintechs, and the modernization of legacy systems—Infosys enables clients to respond with speed and confidence. The FS practice delivers a comprehensive suite of digital, cloud, modernization, API, and AI‑driven solutions, empowering institutions to reimagine customer experience, strengthen operational resilience, and unlock new digital business models. Through specialized Centers of Excellence and end‑to‑end transformation capabilities across retail and consumer banking, payments, lending, commercial banking, and core modernization, Infosys helps financial institutions outpace disruption and lead in a rapidly evolving global landscape. This makes the Financial Services vertical a dynamic environment for leaders who want to shape the future of digital financial services. Required Qualifications Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 11+ years of experience, with strong sales/relationship management/account management experience Significant business development and project management experience Experience in the relevant industry/vertical Track record of interacting and building relationships with C-level client contacts Hands-on experience with proposal creation and leading proposal presentations Strong leadership, interpersonal, communication, and presentation skills Wide variety of IT and business consulting engagement experience Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time Preferred Qualifications Knowledge of industry specific go-to-market solutions Good understanding of industry specific business issues and drivers Global Delivery Model experience Experience managing large multi-location consulting engagement teams Track record as an Account Manager in a rapidly growing client relationship EEO/About Us About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Work Location Toronto Country Canada State / Region / Province Ontario Company ITL Canada Interest Group Infosys Limited Domain Financial services Skillset Domain|Sales|Sales Execution Role Designation 2817BMCS Manager - Client Services #J-18808-Ljbffr