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*Future Opportunity* Manager, Client Success

26 minutes ago


Toronto, Canada Long View Systems Full time

Job Summary Long View Systems is looking for a dynamic and results-focused Manager, Client Success to oversee a key projects service delivery team in our Toronto branch. This stakeholder-facing role requires establishing and managing processes, driving team performance, and engaging effectively with clients to understand and address their needs. Responsibilities People Work with the service delivery team to ensure service delivery meets the expectations of our enterprise clients Monitor, control and support service delivery ensuring systems, methodologies and procedures are in place and followed Work with the recruitment team to create accurate job requirements and collaborate throughout the hiring process to achieve successful and high-quality hires Ensure that new team members are properly on-boarded and role expectations are clearly understood Remove barriers and roadblocks to help team members complete their work Facilitate a constructive and supportive quarterly Career Life Planning (CLP) experience Act as the owner of the change and escalation processes, ensuring high levels of performance, reporting accuracy and establishing delivery improvement activities when required Business Ensure accurate forecasting Attention to and tracking of timesheets, vacation requests, and training Consistent, effective reporting on your business Manage your team’s utilization and work with the resource management team to meet current project resource demands and plan for future growth in client projects Act as a Long View ambassador, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments Drive solution innovation within your team aligned to client and market demands Clients Effective engagement with Account Teams to support client requirements Point of escalation for clients Establish and maintain strong relationships with key clients in order to understand their business and how to best support them What You Bring 15+ years of experience in a consulting or professional services environment, with 10 of those years being in a managerial role that included full financial accountability Proven experience in leading IT professional services delivery: managed IT services, business transformation, security, and cloud adoption across all major public cloud providers An understanding of Agile projects, enterprise architecture frameworks (TOGAF, Zachman) Expertise to guide clients through ERP implementations (MS Dynamics 365), from analysis and design to deployment and ongoing improvement Exceptional leadership with proven ability to lead large teams and the willingness to mentor junior staff Strong financial acumen, with experience managing complex budgets in excess of $8MM annually Passionate about customer satisfaction and service improvement Why Work at Long View? Great people and culture Interesting work – Be part of exciting projects while accessing all the latest technologies Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness Fun is one of our core values $106,400 - $139,650 a year Expected salary range plus 20% variable earnings Job Details Seniority level: Director Employment type: Full‑time Job function: Management and Manufacturing Industry: IT Services and IT Consulting Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly recruiter know. #J-18808-Ljbffr