Member Service Representative

3 weeks ago

Stratford, Canada Your Neighbourhood Credit Union Full time
Location: Stratford and Area

Job Type: Regular Part-time

Are you a community-minded person that's passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.

Take a look at this job posting, and if it's a good fit, we encourage you to apply. If it's not for you but you know someone that may be better suited for it, we welcome you to share it with them Thanks for checking us out

The Role

Provide prompt, courteous member service not only by processing member's financial transactions, but also by cross selling (or referring), at every opportunity, our full range of products and services, thus ensuring that our members expectations are consistently met or _exceeded_.
Process members' transactional requests (deposits, withdrawals, transfers, etc.)
Answer the telephone in the branch to provide member service
Balance the ATM when requested
Promptly respond to member inquires/problems in a courteous and efficient manner
Uncover members' needs, and assist members to utilize the products or services which best meet those needs
Proper completion and submission of tracking sheets
Make a minimum of 5 _sales_ calls per week
Make at least 1 _high level_ referral per week
Make at least 1 MemberCARE referral per month
Follow our _Quality Service Standards_ consistently

Why work at YNCU?

YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We're your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you choose the causes we donate to and support.
Certified Ontario Living Wage Employer
2022 Canada's HealthyWorkplacemonth Great Employer
Employer under The Career Directory (2023): Canada's Best Employers for Recent Graduates
Competitive Compensation, Incentive Programs and Benefits
Training and Development Opportunities
Community Sponsored Events Employee and paid Volunteer opportunities
Fun Squad

What we are looking for
Have the flexibility to work a varying schedule, which could change, including evenings and weekends
Willingness to work at any branch of YNCU when requested
Meet YNCU's Balancing Standards: _Same-day Balancing Ratio_ 75% minimum (Goal: 90%), _Accumulated Difference YTD_ within $100.00 and _Time Required to Balance_ 15 min. average
Be willing to accept increased responsibilities and be a team player
Have the ability to communicate effectively with staff and members alike and a desire to not just do a job, but to do it well
Professional demeanor and professional dress
Be comfortable using the Internet and e-mail programs including the use of YNCU's _On-line Banking_

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, and training.

_Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at ._

Job Type: Part-time

Pay: From $24.95 per hour

Expected hours: 15 - 35 per week

Benefits:
Employee assistance program
Wellness program
Flexible language requirement:
French not required
Schedule:
Monday to Friday

Work Location: In person

  • Member Services Representative

    1 week ago

    Stratford, Ontario, Canada Crunch Fitness (CFC003) Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Member Services Representative to join our team at Crunch Fitness (CFC003). As a key member of our staff, you will be responsible for providing exceptional member and guest experiences, ensuring facility cleanliness, and achieving sales targets.Key ResponsibilitiesMember and Guest Experience:...

  • Member Services Representative

    1 week ago

    Stratford, Ontario, Canada Crunch Fitness (CFC003) Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Member Services Representative to join our team at Crunch Fitness (CFC003). As a key member of our staff, you will be responsible for providing exceptional member and guest experiences, ensuring facility cleanliness, and achieving sales targets.Key ResponsibilitiesMember and Guest Experience:...

  • Member Service Representative

    4 weeks ago

    Stratford, Canada Your Neighbourhood Credit Union Full time

    **Location**: Stratford and Area **Job Type**: Regular Part-time Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal? Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our...

  • Member Service Representative

    3 weeks ago

    Stratford, Canada Your Neighbourhood Credit Union Full time

    *Location:* Stratford and Area*Job Type:* Regular Part-timeAre you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and...

  • Member Service Representative

    3 weeks ago

    Stratford, Canada Your Neighbourhood Credit Union Full time €25

    Location: Stratford and Area Job Type: Regular Part-timeAre you a community-minded person that's passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and...

  • Member Service Representative

    3 weeks ago

    Stratford, Canada Your Neighbourhood Credit Union Full time

    *Location:* Stratford and Area*Job Type:* Regular Part-timeAre you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and...

  • Member Service Representative

    2 weeks ago

    Stratford, Canada Your Neighbourhood Credit Union Full time

    Location: Stratford and Area Job Type: Regular Part-timeAre you a community-minded person that's passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and...

  • Member Service Representative

    2 weeks ago

    Stratford, Canada Your Neighbourhood Credit Union Full time

    *Location:* Stratford and Area*Job Type:* Regular Part-timeAre you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and...

  • Member Service Representative

    2 weeks ago

    Stratford, Canada Your Neighbourhood Credit Union Full time

    Location: Stratford and Area Job Type: Regular Part-timeAre you a community-minded person that's passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and...

  • Weekend Member Services Representative

    3 months ago

    Stratford, Canada Crunch Fitness (CFC003) Full time

    **Reports to**: - General Manager **Requirements**: - Fluent in English - Proficient reading and writing skills - Computer Skills - Available to work weekends (7am-7pm) **Special Skills**: - Strong customer service skills **Responsibilities**: - Ensuring the facility is kept in a clean and tidy manner and up to Management standards - Ensuring all...

  • Weekend Member Services Representative

    4 months ago

    Stratford, Canada Crunch Fitness (CFC003) Full time

    **Reports to**: - General Manager **Requirements**: - Fluent in English - Proficient reading and writing skills - Computer Skills - Must be Available to work weekends **Special Skills**: - Strong customer service skills **Responsibilities**: - Ensuring the facility is kept in a clean and tidy manner and up to Management standards - Ensuring all staff...

  • Afternoon Member Services Representative

    3 months ago

    Stratford, Canada Crunch Fitness (CFC003) Full time

    **Reports to**: - Manager **Requirements**: - Fluent in English - Proficient reading and writing skills - Must possess strong computer skills - Available Monday - Friday 2pm-10pm **Special Skills**: - Strong customer service skills - Exceptional communication skills - Attention to detail **Responsibilities**: - Membership Sales - Greet all members &...

  • Afternoon Member Services Representative

    1 month ago

    Stratford, Canada Crunch Fitness (CFC003) Full time

    Reports to:Manager Requirements: Fluent in EnglishProficient reading and writing skillsMust possess strong computer skillsAvailable Monday - Friday 2pm-12am willing to work weekends when needed Special Skills: Strong customer service skillsExceptional communication skillsAttention to detail Responsibilities: Membership SalesGreet all members & guests...

  • Member Service Representative

    4 weeks ago

    Stratford, ON, Canada Your Neighbourhood Credit Union Full time €25

    Location: Stratford and Area Job Type: Regular Part-time Are you a community-minded person that's passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal? Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is...

  • Member Service Representative

    2 weeks ago

    Stratford, ON, Canada Your Neighbourhood Credit Union Full time €25

    *Location:* Stratford and Area *Job Type:* Regular Part-time Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal? Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is...

  • Customer Service Representative

    2 weeks ago

    Stratford, Ontario, Canada Crunch Fitness (CFC003) Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Crunch Fitness (CFC003).Key ResponsibilitiesMembership Sales: Meet and exceed sales targets by promoting membership packages and services to potential customers.Member Experience: Provide exceptional customer service to...

  • Customer Service Representative

    2 weeks ago

    Stratford, Ontario, Canada Crunch Fitness (CFC003) Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Crunch Fitness (CFC003).Key ResponsibilitiesMembership Sales: Meet and exceed sales targets by promoting membership packages and services to potential customers.Member Experience: Provide exceptional customer service to...

  • Evening/weekend Member Services Representative

    4 months ago

    Stratford, Canada Crunch Fitness (CFC003) Full time

    **Reports to**: - General Manager **Requirements**: - Must be available Monday - Friday Evenings as well as weekend availability - Must be proficient in cleaning duties - Fluent in English - Proficient reading and writing skills - Computer Skills **Special Skills**: - Strong customer service skills **Responsibilities**: - Ensure COVID Protocols being...

  • Evening/weekend Member Services Representative

    4 months ago

    Stratford, Canada Crunch Fitness (CFC003) Full time

    **Benefits**: - Employee discounts - Training & development **Reports to**: - General Manager **Requirements**: - Must be available Monday - Friday Evenings until midnight as well as weekend availability - Must be proficient in cleaning duties - Fluent in English - Proficient reading and writing skills - Computer Skills **Special Skills**: - Strong...

  • Customer Service Representative

    1 week ago

    Stratford, Ontario, Canada Crunch Fitness (CFC003) Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Crunch Fitness (CFC003). As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a welcoming and inclusive atmosphere in our club.Key...