Dynamics 365 Customer Service
3 days ago
Dynamics 365 Customer Service - Solution Architect (ID#5235) The Solution Architect is accountable for the end-to-end architecture and functional design of the Microsoft Dynamics 365 Customer Service and Omnichannel (Contact Center) solution. This role ensures alignment between business requirements, contact center best practices, Microsoft platform capabilities, and non‑functional requirements such as scalability, security, and operability. This is a contract role only. Key Responsibilities Own the overall solution architecture for Dynamics 365 Customer Service and Omnichannel Lead requirements validation and translate business needs into functional and technical designs Define the contact center architecture, including: Case management and routing models Omnichannel strategy (voice, chat, email, digital) IVR and skills-based routing design Design integration architecture with existing systems (e.g., telephony platforms, legacy incident tools) Security roles and access model Guide implementation teams and review configuration and customizations Support testing strategy, cutover planning, and go‑live readiness Act as the primary technical authority and escalation point Required Experience 7+ years with Dynamics 365 / Dynamics CRM 3+ years hands‑on with Dynamics 365 Customer Service Proven delivery experience with Omnichannel for Customer Service / Dynamics 365 Contact Center Strong understanding of contact center operations and service workflows Experience integrating Dynamics 365 with telephony and third‑party platforms Strong stakeholder engagement and design facilitation skills Seniority Level Not Applicable Employment Type Contract Job Function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr
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Municipal Dynamics 365 ERP Consultant
2 weeks ago
, , Canada Endeavour Solutions Inc. -Dynamics 365 ERP, CRM & Cloud Full timeA leading software consulting firm in Canada is seeking a Financial ERP Consultant who will ensure the implementation of industry best practices while supporting clients through the various phases of the implementation cycle. The role requires a minimum of 5 years of experience in Dynamics 365 Business Central, strong financial modeling and analytical...
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Dynamics 365 Customer Service Omnichannel
6 days ago
, , Canada New Value Solutions Full timeA prominent IT services firm is seeking a Dynamics 365 Customer Service functional consultant to configure the system effectively. The consultant will facilitate requirements workshops, configure key features, and provide training for users. Ideal candidates should have substantial experience in configuring Dynamics 365 Customer Service and an understanding...
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Microsoft Applications Specialist
2 weeks ago
, , Canada ITRAK 365 Full timeMicrosoft Applications Specialist (Dynamics 365/Power Platform) Join ITRAK 365 as a Microsoft Applications Specialist (Dynamics 365/Power Platform) to help transform how frontline workers engage in the digital enterprise. ITRAK 365 is a dynamic, rapidly‑growing technology company that delivers solutions in Safety Management, Connected Operations,...
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, , Canada Long View Systems Full timeDynamics 365 Customer Engagement Functional Consultant Join to apply for the Dynamics 365 Customer Engagement Functional Consultant role at Long View Systems . We are looking for a professional and engaging Dynamics 365 customer engagement functional consultant for our Data & Dynamics team to be based out of our Toronto, Vancouver, Edmonton, or Calgary...
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, , Canada Long View Systems Full timeAre you Dynamics 365 Customer Engagement expert? We are looking for a professional and engaging Dynamics 365 customer engagement functional consultant for our Data & Dynamics team to be based out of our Toronto, Vancouver, Edmonton, or Calgary branch! You will use your deep and expert knowledge of sales, marketing, customer service, field service, and...
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Canada Long View Full timeAre you Dynamics 365 Customer Engagement expert?We are looking for a professional and engaging Dynamics 365 customer engagement functional consultant for our Data & Dynamics team to be based out of our Toronto, Vancouver, Edmonton, or Calgary branch! You will use your deep and expert knowledge of sales, marketing, customer service, field service, and project...
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Canada Long View Full timeAre you Dynamics 365 Customer Engagement expert?We are looking for a professional and engaging Dynamics 365 customer engagement functional consultant for our Data & Dynamics team to be based out of our Toronto, Vancouver, Edmonton, or Calgary branch! You will use your deep and expert knowledge of sales, marketing, customer service, field service, and project...
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Opportunities - Canada Long View Systems Full timeAre you Dynamics 365 Customer Engagement expert? We are looking for a professional and engaging Dynamics 365 customer engagement functional consultant for our Data & Dynamics team to be based out of our Toronto, Vancouver, Edmonton, or Calgary branch You will use your deep and expert knowledge of sales, marketing, customer service, field service, and...
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Ms Dynamics 365
2 days ago
Canada Epsilon solutions pvt ltd. Full timeDynamics 365 - Sr. Developer"" Detailed JD: 8-10 year experience. Must have strong technical skills on MS Dynamics 365 and earlier with online & on-premises environment. o Strong Experience in designing Security model and Out of the Box Configurations. o Experience in Workflows, Business Rules, Plugins, Form Customization and CRM Administration, Power...
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Remote Opportunities - Canada Long View Systems Full timeAre you Dynamics 365 Customer Engagement expert? We are looking for a professional and engaging Dynamics 365 customer engagement functional consultant for our Data & Dynamics team to be based out of our Toronto, Vancouver, Edmonton, or Calgary branch You will use your deep and expert knowledge of sales, marketing, customer service, field service, and...
