IT Systems Specialist

Purity life Health Products Wellness Division is Canada’s most valued distributor of natural health products Purity Life Health Products Wellness Division is Canada’s most valued distributor of natural health products. At Purity Life we believe natural health products make a difference in peoples’ lives. Our vision is to be Canada’s most valued natural health products distributor. Our values are based on providing a safe workplace for our employees and conducting business based on COMMIT – collaboration, operational excellence, mutual respect, making a difference, integrity and transparency . We have developed our place in the industry through outstanding innovation and a commitment to operational excellence. Purity Life Wellness Division has a job opportunity for an IT Systems Specialist based in Acton, Ontario. Summary of Role Reporting to the Senior Manager, Systems & IT, this position is responsible for the operational management, security coordination, and governance of Purity Life’s systems ecosystem. This is a new role. The role will lead day-to-day systems operations, strengthen IT security practices, manage cross-platform user access, and assist in overseeing operational relationships with external partners including Supra ITS, Modular, Zeus, BizXcel, and others. The position works collaboratively with the Systems & Workflow Development Specialist and plays a key leadership role in maintaining reliability, compliance, and integrity of our systems infrastructure. This is an on-site position at our Acton head office. Key Responsibilities IT Operations Leadership & Supra Coordination Serve as primary operational lead for Supra ITS on security alerts, infrastructure updates, ongoing maintenance, and incident response coordination. Oversee approval workflows for email account changes, Microsoft 365 group updates, and travel access requirements. Manage coordination of IT maintenance cycles including: Internet cutovers and redundancy improvement initiatives Hardware evergreening Scheduled outages and system upgrades Lead the KnowBe4 security awareness program, including reporting, compliance tracking, and continuous improvement. Own and improve the new user onboarding/offboarding process, ensuring timely provisioning and security compliance. Manage procurement of IT peripherals and small equipment, optimizing vendor relationships and internal inventory management. Systems Governance & Application Administration QlikView & Reporting Ecosystem Own governance of QlikView access, security groups, and data permissions. Act as operational lead with contracted support, coordinating reporting development, troubleshooting, and enhancement requests. Maintain vendor report distribution, consignment tracking, and other recurring reporting structures. Monitor daily refresh cycles, troubleshoot failures, and ensure business‑critical reporting reliability. CustomerLink & PLIC Oversee user administration, access governance, and first‑level escalations. Approve and coordinate system updates and configuration changes. Strengthen access processes, including 2FA support and external‑user security protocols. Establish support standards for recurring PLIC user inquiries and operational tasks. Modular (AS400) Administration & PLIC Lead the transition and ongoing management of Modular security and access administration within the Systems & IT department. Own upload processes, ensuring accuracy, documentation, and compliance. Work with internal users and Zeus Support to address escalated issues and update requirements. Cross‑Platform Access, Security & Operational Controls Develop and maintain standardized governance practices for access management across: SharePoint Monday.com PLIC Modular Other enterprise systems Coordinate internal audits, security reviews, and compliance documentation related to system access and data handling. Build and maintain operational SOPs for systems tasks, establishing clarity and long‑term repeatability. Work closely with the Senior Manager, Systems & IT, to align operational work with strategic initiatives. Support cross‑departmental communication and ensure users receive timely, accurate system guidance. Identify opportunities to streamline workflows, create efficiencies, and enhance system reliability. Contribute to cross‑functional projects impacting systems, security, and data governance. Provide mentorship, guidance, and support to the Systems & Workflow Development Specialist where responsibilities overlap. Education and Qualifications Post‑secondary education or equivalent practical experience in a business, systems, or technology‑related role. 5+ years of progressive experience in roles involving systems support, customer service operations, business process coordination, or administrative systems management. Proven experience working with enterprise systems or databases, including entering, maintaining, and validating data with a high level of accuracy. Demonstrated ability to support users, investigate issues, and coordinate resolutions across multiple departments or external partners. Experience handling confidential or sensitive information with professionalism and discretion. Prior experience working in fast‑paced, high‑volume environments with competing priorities. A proactive approach to troubleshooting and supporting users. High attention to detail and commitment to accuracy. Comfort working in a fast‑paced environment with shifting priorities. A desire to make systems more efficient, reliable, and user‑friendly. #J-18808-Ljbffr