Scheduling Coordinator

1 month ago

Montreal, Canada Ortho NDG Orthodontistes Full time

English will follow

Ortho NDG est à la recherche d'un(e) coordonatrice(eur) d'horaire qui représentera nos valeurs de positivité, de travail d'équipe, de respect, d'engagement envers l'excellence et d'intégrité. Cette personne partage notre passion pour les soins exceptionnels et le service à la clientèle exceptionnel, s'efforçant de créer une expérience mémorable pour nos patients et de créer des liens avec les membres de notre équipe. Nous recherchons une personne ayant une solide éthique de travail, avec intégrité, un engagement envers la qualité et des compétences de présentation impeccables.

Tâches principales

- Accueillir les patients : Accueillir tous les patients chaleureusement et professionnellement, attentif à leurs besoins individuels.

- Excellence du service à la clientèle : Créer une expérience d'accueil extraordinaire pour nos patients, en veillant à ce qu'ils se sentent à l'aise et bien soignés.

- Connaissances et promotion : Maintenir une connaissance approfondie de nos services et promouvoir des forfaits de soins orthodontiques qui répondent aux besoins des patients.

- Planification et coordination : Gérer efficacement le système de réservation pour maximiser la disponibilité des rendez-vous et la satisfaction des patients.

- Feedback et amélioration : Fournir du feedback à l'équipe de direction sur les réponses des patients à nos services, contribuant ainsi à l'amélioration continue de nos offres de soins.

- Opérations quotidiennes : Effectuer les tâches quotidiennes de réception, y compris les tâches d'ouverture et de fermeture, aider aux rendez-vous, aux annulations et aux changements, et maintenir une zone de réception propre et organisée.

- Facturation et paiements : Gérer tous les enregistrements, la facturation et les paiements avec précision et efficacité.

- Rapports d'entretien : Signaler rapidement les besoins d'entretien pour assurer un environnement sûr et accueillant.

Qualifications et compétences souhaitées

-Expérience en tant que Réceptionniste, Adjointe Administrative, ou Secrétaire Dentaire requis.

- Disponibilité : Doit être disponible pour travailler en semaine.

- Communication bilingue : Capacité avancé à communiquer couramment en anglais et en français, à l'oral et à l'écrit.

- Esprit d'équipe : Démontrer un excellent esprit d'équipe et la capacité de fournir un service exceptionnel aux patients, aux collègues et aux fournisseurs.

- Présentation : Maintenir une présentation impeccable et professionnelle.

- Souci du détail : Faire preuve d'une grande attention aux détails et de la capacité à effectuer plusieurs tâches à la fois dans un environnement dynamique.

- Compétences organisationnelles : Être organisé, méticuleux et débrouillard.

- Compétences informatiques : Solides compétences informatiques, y compris la maîtrise de Microsoft Word et Excel.

- Expérience du service client : Une expérience préalable en administration et en service client est requise.

Quels sont vos avantages ?

- Avantages orthodontiques : couverture des traitements orthodontiques pour vous ou votre famille immédiate (sous réserve de l'ancienneté et d'autres conditions).

- Reconnaissance des employés : participation à des événements et célébrations de reconnaissance des employés.

- Formation et perfectionnement : accès à d'excellents programmes de formation et de perfectionnement.

- Environnement de travail favorable : faites partie d'une équipe solidaire qui valorise la positivité, le respect et l'excellence des soins aux patients.

Si vous vous reconnaissez dans les critères énumérés ci-dessus, postulez sans tarder. Nous avons hâte de vous rencontrer


ENGLISH


Ortho NDG is looking for a scheduling coordinator who will embody our values of positivity, teamwork, respect, commitment to excellence, and integrity. This person shares our passion for outstanding care and exceptional customer service, striving to create a memorable experience for both our patients and bonding with our team members. We are seeking someone with a strong work ethic, high integrity, a commitment to quality, and impeccable presentation skills.

Core Responsibilities

- Greet Patients: Welcome all patients with a warm, professional demeanor, attentive to their individual needs.

- Customer Service Excellence: Create an extraordinary welcome experience for our patients, ensuring they feel comfortable and well-cared for.

- Knowledge and Promotion: Maintain thorough knowledge of our services and promote orthodontic care packages that meet patient needs.

- Scheduling and Coordination: Efficiently manage the booking system to maximize appointment availability and patient satisfaction.

- Feedback and Improvement: Provide feedback to the management team on patient responses to our services, contributing to the continuous improvement of our care offerings.

- Daily Operations: Perform daily reception tasks including opening and closing duties, assisting with appointments, cancellations, and changes, and maintaining a clean and organized reception area.

- Billing and Payments: Handle all check-ins, billing, and payments accurately and efficiently.

- Maintenance Reporting: Report maintenance needs promptly to ensure a safe and welcoming environment.

Desired Qualifications and Skills

-Experience as receptionist, or dental secretary is required.

- Availability: Must be available to work weekdays.

- Bilingual Communication: Ability to communicate fluently in English and French, both orally and in writing.

- Team Spirit: Demonstrate excellent team spirit and the ability to provide outstanding service to patients, colleagues, and suppliers.

- Presentation: Maintain impeccable grooming and professional presentation.

- Attention to Detail: Exhibit strong attention to detail and the ability to multitask in a dynamic environment.

- Organizational Skills: Be organized, meticulous, and resourceful.

- Computer Skills: Strong computer skills, including proficiency in Microsoft Word and Excel.

- Customer Service Experience: Previous experience in administration and customer service is required.

What's in it for you?

- Orthodontic Benefits: Coverage for orthodontic treatment for you or your immediate family (subject to length of service and other conditions).

- Employee Recognition: Participation in employee recognition events and celebrations.

- Training and Development: Access to excellent training and development programs.

- Supportive Work Environment: Be part of a supportive team that values positivity, respect, and excellence in patient care.

If you recognize yourself in the criteria listed above, then apply for the position without delay. We look forward to meeting you

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