Senior Director, Product Management

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. See yourself at Twilio Join the team as our next Senior Director, Product Management, Platform Experiences About the job We are seeking a visionary and execution-oriented Senior Director of Product Management – Platform Experiences to lead our platform product strategy and execution. In this role, you will be responsible for the foundational services, APIs, and developer infrastructure that power our product ecosystem. Key Areas include: Developer experience and productivity Platform reliability, scalability, and trust Infrastructure modernization Deployment and operational tooling Observability across the platform Evangelization of our roadmap and platform capabilities Responsibilities Strategic Leadership: Define and own the long-term platform product vision and strategy aligned with company goals with a focus on platform excellence. Roadmap Ownership: Build and execute a comprehensive platform product roadmap that supports both internal teams and external customers. Cross-functional Partnership: Collaborate with Engineering, Architecture, Security, Legal, and other Product teams to ensure the platform is scalable, secure, and extensible. Team Management: Lead and grow a high-performing team of product managers. Developer Experience: Champion an outstanding developer experience by driving improvements in APIs, SDKs, documentation, sandbox environments, and tools. Platform Governance: Establish frameworks and standards for platform capabilities, data management, service orchestration, and integrations. Performance Measurement: Define KPIs and success metrics for platform usage, reliability, scalability, and adoption. Stakeholder Alignment: Act as the voice of the Twilio platform across the organization. Qualifications: Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. 10+ years of product management experience, with at least 4 years leading platform or infrastructure-focused product teams. Proven experience developing and managing platform products such as APIs, developer tools, identity/auth, data services, or cloud-native infrastructure. Lead and execute ambitious platform roadmap with measurable outcomes. Strong technical acumen and ability to engage deeply with engineering and architecture teams. Demonstrated ability to drive complex, cross-functional initiatives in fast-paced environments. Excellent communication, stakeholder management, and organizational skills. Track record of building and mentoring high-performing product teams. Bachelor’s degree in Computer Science, Engineering, or related field; MBA or advanced degree a plus. Preferred Qualifications Experience working on multi-tenant SaaS and cloud platforms. Familiarity with microservices architecture, Kubernetes, CI/CD pipelines, and DevOps practices. Passion for building scalable platforms that enable rapid product innovation. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Equal Employment Opportunity Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. #J-18808-Ljbffr