Learning Technology Specialist

Find Your Spot at Humber

At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance, we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring that Humber offers the right programs and the most effective teaching and learning approaches to prepare exceptional leaders for our industries and communities.

To achieve our vision, we take finding and developing the right talent very seriously. We offer a collegial, collaborative, inclusive environment in which each individual is supported in growing and bringing their best each day. If you are excited by the prospect of contributing to our vision for learning, if you would like to be part of building a new model of polytechnic education, of ‘building brilliance’, in one of Canada’s preeminent higher education institutions, then here is your opportunity to join our dynamic team.

Job Details

Position Title: Learning Technology Specialist

Status: PNRK - Project of a Non-Recurring Kind

Hours: 40 hours per week

Faculty/Department: Digital Learning

Campus/Location: North Campus – must be comfortable working hybrid, a minimum of four (4) days on-site.

Salary: Min. $32.61 – Max. $37.81

About Digital Learning At Humber

Digital Learning at Humber Polytechnic supports innovative, accessible, and engaging teaching and learning through the effective use of digital technologies. The department works collaboratively with faculty and academic partners to enhance learning experiences, strengthen digital teaching practices, and support the delivery of high-quality education across Humber.

About The Learning Technology Specialist Role

The Learning Technology Specialist (LTS) coordinates support for educational technology (EdTech) tools used in teaching and learning across Humber. Working in a fast-paced environment, the LTS supports faculty, students, and staff with a wide range of technologies, including the Learning Management System (LMS), collaboration and engagement tools, and teaching and content creation technologies. As a second-tier support specialist, the Learning Technology Specialist resolves complex issues, develops support resources and workarounds, mentors Learning Technology Advisors and student staff, and monitors service requests to ensure timely resolution. The role collaborates closely with system administrators, technical teams, Information Technology Services, the Registrar’s Office, and external vendors to support the effective delivery of EdTech services. The Learning Technology Specialist also contributes to service reporting, communications, training development, and institutional initiatives, while maintaining expertise in emerging technologies and supporting continuous improvement of educational technology services across the institution.

Key Duties

• Manage the Innovative Learning ticketing system.
• Manage the day-to-day assignment and resolution of support tickets.
• Conduct 1:1 virtual support / training sessions for faculty.
• Monitor service performance and analyze support trends, identifying opportunities for process improvements, operational efficiencies, and enhanced user experience.
• Provides tier-two support services to faculty, students, and staff to resolve escalated educational technologies issues and inquiries.
• Supports educational technology implementation and updates, upgrades, and enhancement projects by investigating process and system changes, engaging in testing, and developing training resources for the Innovative Learning team and faculty, staff, and administrators.

Position Type

Support - Project of a Non-Recurring Kind

Duration of Need

Until November 1st, 2027

Deadline to Apply

October 14th, 2026

Job Posting

10/8/26

About You

You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success If this sounds like you, keep reading:

Education

• Minimum 2-year diploma or equivalent.
• Fields: computer p