Learning Consultant

Learning Consultant We are looking for a driven, adaptable and resourceful Property Technical Trainer and Instructional Designer to be a part of the Claims Learning & Development (L&D) team. This position reports to the Senior Manager, Claims Learning & Development (L&D). In this role, you will apply your strong background in Personal and Commercial Property technical knowledge, learning consulting, design and delivery to collaborate on learning solutions. You’ll focus on measuring the effectiveness of training for Claims employees nationally. The role is also accountable for delivering content in‑person, virtually and blended, leading facilitated discussions and advising learners in various hands‑on, immersive experiences. This role works in partnership with business stakeholders to identify, recommend, and implement learning solutions. The ideal candidate is a customer champion and committed to delivering a consistent, effective and engaging learner experience. Responsibilities Work collaboratively with the L&D team to design, develop and deliver solutions that build an end‑to‑end learning experience with a focus on interactive digital delivery. Proactively identify training needs, present recommendations, and deliver on learning objectives that are driven by strategic business goals. Using a consultative approach, work with your team, subject matter experts and senior leaders across multiple business functions to deliver one consistent experience nationally. Strive to be a customer champion when collaborating and advising stakeholders in determining training needs and appropriate delivery method. Stay on top of best practices and emerging industry trends in learning and development to support innovative learning experience design. Accountable for prioritizing and guaranteeing that training scheduling, participant enrolment, measurements/metrics and the maintenance of appropriate tracking/record keeping is completed in a timely manner. Coordinate training logistics (facilities, materials). Demonstrate strong project management, content management, and design skills to build and develop multi‑purpose learning content in areas such as self‑paced and digital learning. Find opportunities to apply data collection and feedback mechanisms throughout our learning solutions to generate data‑driven, useful insights. Communicate progress and opportunities through huddles and monthly business reviews. Consistently deliver training programs both live and virtually using standard processes and adult learning principles. Coordinate assessments and provide post‑learning support on the job application. Qualifications 3+ years of technical experience in Personal and Commercial Property. Proven ability to work independently, get results through collaborative, outcomes‑focused relationships with multiple internal stakeholders. Be adaptable, innovative and have a problem‑solving attitude. Display leadership, decision making, negotiating, communication and analytical thinking skills. Ability to empower, challenge, and influence cross‑functional teams and deliver outstanding results in a matrixed reporting environment. Be able to break down complex, technical processes into simple, logical steps. Experience developing training content. Prior knowledge or experience in adult learning, instructional design or corporate training is an asset. Certified Training and Development Professional Designation or Adult Education Qualifications are an asset. Experience working with Rise 360, Articulate Storyline, Vyond, Elucidat, Camtasia authoring tools. Bilingualism is an asset. Location Markham or Oakville, with light travel required when necessary. Benefits Individual salary determined by factors such as job‑related knowledge, skills and experience, as well as internal equity. Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. Outstanding career‑development opportunities. Support for professional development education. Competitive vacation package with the option to purchase 5 extra days off per year. Employee‑driven programs focused on gender, LGBTQ+, origins, diversity and inclusion. Corporate wellness programs to support employees’ physical and mental health. Accommodations Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada. Please note that we may use AI tools to help us through the recruitment process. This position has been posted both internally and externally. #J-18808-Ljbffr