Retail Operations Supervisor

PetSmart does Anything for Pets – JOIN OUR TEAM Job title Retail Operations Supervisor About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role. Benefits that benefit you Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings) Check out some of our AWEsome offerings: Paid Weekly Health & Wellness Benefits* Group Registered Retirement Plan (RRSP) with company match Paid Time off for full-time associates Associate discounts Tuition Assistance Career pathing Development opportunities Job summary PetSmart’s Process Lead (Retail Operations Supervisor) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment. Essential responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards. Facilitates the associate experience and supports associate development. This includes training, onboarding, mentoring, coaching for growth, and providing feedback into associate performance reviews, disciplinary action, and promotions. Delegate and validate completion of daily tasks. Lead and direct associates when acting as the leader on duty. Address and administer associate complaints and grievances. Recognizes and celebrates associates driving overall associate engagement. Store Operations and Overall Store Experience Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups. Manage inventory levels, conduct regular audits, and analyze sales trends to make informed recommendations for stock replenishment and markdowns. Assist in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies. Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies. Maintain store standards and lead a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics. Share responsibility with store opening and closing procedures to uphold our brand promise. Complete monthly live cycle counts and address discrepancies. Responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) and caring for new arrivals and sick pets. Ensure pet parents have a positive experience with online orders including pick-up in store or ship from store. Support the associate and pet parent experience at all levels and ensure pets in our care are safe and healthy. Take immediate action and report when a sick/injured pet is identified in the store; transport to the vet as needed. Follow company Policies and Procedures to prepare for and receive new store owned pet arrivals. Ensure pets are healthy to move to the sales floor after quarantine period. Qualifications 2+ years of retail supervisory experience in a customer-focused environment. Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout. Supervisory responsibility No direct reports, however, expected to guide and support the development of other associates. Provides feedback on associate performance to direct supervisor. Acts as the Leader when other Leaders are not in the store, supervising associates, assigning tasks, and addressing concerns. Essential physical demands and work environment Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Ability to reach with hands and arms; stoop, kneel, crouch, talk, and hear. Specific vision abilities required; reasonable accommodations may be made. Ability to lift up to 50 pounds regularly and up to 100+ pounds occasionally with team lift. Exposure to moving mechanical parts, pet hair, and moderate noise; exposure to live animals and handling is common. Do what you love Join us for a chance to make a meaningful impact every day. Whether it’s helping a customer choose their first fish, celebrating a pet’s birthday, or seeing the smile on a pet parent’s face after a fresh groom, you’ll create moments that matter. We cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack. We’re excited to hear your story and learn more about you. Apply now Equal Opportunity PetSmart is an Equal Opportunity Employer. We provide equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. This job summary describes the general nature and level of work associates/leaders perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience, training, skills or knowledge and store location. This position is paid on an hourly basis and is eligible for benefits as described at #J-18808-Ljbffr