Guest Contact Centre Advisor
2 weeks ago
About The Role Are you a great communicator? Are you passionate about delivering excellent customer service? If so, then you just might be the next Guest Contact Centre Advisor to join our Team. Part‑time Position Details This is a part‑time position, working any time from 2 pm – 11 pm. The Why… Join Splitsville as a Guest Contact Centre Advisor and in return you'll get: 50% off food when you are working $1 bowling Ongoing training and development, with the opportunity to fast‑track your career Access to our in‑house management training programs Mental health support benefits The What… Located in our Calgary Creekside location, our busy Guest Contact Centre takes calls from our guests, and we need highly motivated individuals who can work as part of our team to ensure that every call is answered quickly and professionally. You’ll be selling and advising our bowling experience to both current and potential customers through incoming and outgoing calls. You’ll recognise their needs to generate additional sales and ensure they receive the best offers. As a Guest Contact Centre Advisor, you’ll need a confident and professional telephone manner and be motivated and enthusiastic to ensure you and your team are achieving and exceeding our targets. As a committed team player, you’ll be flexible and dedicated at all times and you’ll ensure the best customer service is delivered to each and every customer. Here’s what you can expect as part of the role … Answer incoming calls in a timely and professional manner Ensure every call is completed to the required standard Work towards achievement of KPI’s and sales targets Take a pro‑active approach to generating bookings, following up any leads or referrals Recognise customer needs to ensure that each customer receives the most up‑to‑date package offer Build and maintain a clean and accurate database of customer records Ensure every customer who books via the call centre receives confirmation of their booking Conduct regular proactive outbound calling using directories and other information sources to gain new contacts and consistently grow the Company’s database Ensure regular communication with both internal stakeholders Ensure that all available sales opportunities are maximised to achieve the sales targets Undertake any relevant training as requested Aim to always exceed customers’ expectations on every call The Who… The successful Guest Contact Centre Advisor will have: Confident and professional telephone manner Great relationship building skills Passionate about delivering excellent customer service Great communicator Previous sales call centre experience Motivated and enthusiastic Ability to work on own initiative Target‑driven Ability to problem‑solve Committed team player, flexible and adaptable About Splitsville Entertainment Splitsville Entertainment is Canada’s premier family entertainment centre Our modern facilities combine state‑of‑the‑art 10‑pin bowling, high‑quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one‑of‑a‑kind experience. At Splitsville, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company. #J-18808-Ljbffr
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Guest Contact Centre Advisor
6 days ago
Calgary, Canada Splitsville Entertainment Inc. Full timeAre you a great communicator? Are you passionate about delivering excellent customer service? If so, then you just might be the next Guest Contact Centre Advisor to join our Team. This is a part-time position, working any time from 2pm - 11pm. The Why… Join Splitsville as a Guest Contact Centre Advisor and in return you'll get: - 50% off food when you...
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Guest Contact Centre Advisor
2 weeks ago
Calgary, Canada splitsville Full time**The Why, the What and the Who...**: Splitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience. Are you a great communicator? Are you passionate about...
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Guest Contact Centre Advisor
6 days ago
Calgary, Canada splitsville Full time**The Why, the What and the Who...**: Splitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience. Are you a great communicator? Are you passionate about...
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Guest Contact Centre Supervisor
6 days ago
Calgary, Canada splitsville Full time**The Why, the What and the Who...**: Are you passionate about delivering an excellent guest experience through every call? Do you thrive in a fast paced, dynamic environment? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! The What... We are looking for a Guest Contact Centre...
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Part-Time Guest Experience
1 week ago
Calgary, Canada Splitsville Entertainment Inc. Full timeA premier family entertainment center in Calgary, Canada, is seeking a part-time Guest Contact Centre Advisor to deliver excellent customer service. Responsibilities include answering calls and generating bookings while working toward KPIs. Ideal candidates will have strong communication skills and previous sales experience. Join a diverse and inclusive...
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Guest Experience
2 weeks ago
Calgary, Canada Splitsville Entertainment Full timeA premier family entertainment centre in Calgary is seeking a part-time Guest Contact Centre Advisor to join their team. This role focuses on delivering excellent customer service and requires confident communication skills to handle incoming and outgoing calls effectively. Candidates must be target-driven with previous sales experience and a passion for...
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Head of Guest Services
2 weeks ago
Calgary, Canada Trico Centre Full timeThe Trico Centre has an exciting opportunity within our Guest Services Department as the **Head of** **Guest Services**. The **Head of Guest Services** will be responsible for overseeing the Guest Services Department within Trico Centre for Family Wellness (Trico Centre). This role requires an individual with proven skills in strengthening customer service...
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Calgary, Canada Distress Centre Calgary Full time**_Contact Centre Coordinator/Community Resource Specialist_** Hiring for: - 1. Monday - Friday Full-Time Evening Shift - 2. Sunday - Thursday Full-Time Overnight Shift - For over 50 years Distress Centre has served Calgary and Southern Alberta, providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis....
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Guest Contact Center Agent
2 weeks ago
Calgary, Canada Pomeroy Lodging Full time**Job Posting**: Guest Contact Center Agent **Location**: Pomeroy Lodging, Downtown Calgary, AB **Reports to**: Contact Center Supervisor Achieving Excellence Are you passionate about creating exceptional guest experiences? As a Guest Contact Center Agent, you will play a vital role in delivering outstanding service by handling reservations, responding to...
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Guest Contact Center Agent
2 weeks ago
Calgary, Canada Pomeroy Lodging LP Full time**We are looking for Guest Contact Center Agent to join our team!** **Achieving Excellence** Are you passionate about creating exceptional guest experiences? As a Guest Contact Center Agent, you will play a vital role in delivering outstanding service by handling reservations, responding to inquiries, and sharing your knowledge about our resorts, hotels,...
