Sr Program Delivery Manager

Join to apply for the Sr Program Delivery Manager (Digital) role at WelcometoSSM . Company Ontario Lottery and Gaming (OLG) About OLG OLG is a multi-billion-dollar organization that operates digital lottery, casino, retail lottery, land‑based casinos, horseracing and charitable gaming in Ontario. The organization is transforming to be customer‑obsessed and bring its digital business to a whole new level, while contributing net profits back to the province and the people of Ontario. Key Details Category: Business, Finance & Administration Job Type: Permanent Full Time Salary: 95,200.00 – 142,800.00 CAD Closing Date: December 14, 2025 Game On – OLG needs you We’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land‑based gaming channels. Over the course of fiscal 2023‑24, OLG delivered a record $2.4 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, building on successes to date as a world‑class gaming entertainment leader with a globally admired omni‑channel platform. YOUR ROLE IN THE GAME Lead delivery of the safer gambling roadmap for the digital line of business and ensure achievement of strategic initiative KPIs and annual OKRs. Champion a culture of safer gambling by ensuring optimal in‑platform access to safer gambling content, campaigns and play‑management tools through effective digital placement, promotion, and CX mapping. Develop digital promotions, messaging and VIP program supports to promote safer gambling tool usage throughout the digital player journey. Develop business cases, define program requirements for technology solutions, and advise on new digital initiatives using insights from industry research, program performance, and player analysis. Share lessons learned with the broader safer gambling program team to inform and support the advancement of their roadmaps in other lines of business and critical safer gambling functions. Support the digital line of business in implementing safer gambling training initiatives by ensuring alignment with policy standards, providing guidance on integration into workflows, and enabling employees to apply training effectively to create safer gambling experiences. Identify roles requiring specialized training and deliver supplemental content to enable these employees to fulfill their responsibilities. Act as the primary liaison for digital to secure policy support and research insights that inform technology solutions and operational improvements. Partner with digital product owners and IT squads to embed safer gambling features, messaging and controls into the digital player experience. Support implementation of major technology initiatives, such as the iGaming Ontario centralized self‑exclusion program, and leverage insights from OLG’s MyPlayBreak program to expand solutions across multiple lines of business. Represent OLG in industry forums, conferences, and panels, collaborating with government, regulators, and research partners to advance safer gambling culture and practices. Serve as the subject‑matter expert and risk‑response owner for non‑compliance issues identified through player monitoring, compliance checks, audits, or automated risk controls. Assess risks quickly, implement action plans, and advance risk‑management practices by improving player risk identification, assessment, monitoring, controls, and interventions across the digital experience. What You Need To Play Work Experience: Experience in program delivery and education, product management, within digital platforms or highly regulated environments. Experience in public sector gaming, with exposure to responsible / safer gambling principles, is considered an asset. Proven ability to deliver measurable program impacts in a complex, multi‑stakeholder matrix organization. Familiarity in risk assessment methodologies, compliance issue resolution, and governance frameworks. Experience in program delivery and marketing, including role‑specific learning for diverse teams. Familiarity with technology‑enabled solutions and digital product development processes. Exposure to industry engagement, including conferences, panels, and collaboration with external partners. Critical Skills: Problem Solving: Investigates complex issues to identify root causes and impacts, assesses a range of solutions, and makes informed decisions on the best course of action, often in collaboration with other experts. Business Acumen: Understands OLG’s business model, financial drivers, market dynamics, and strategic priorities to support sustainable growth and risk management. Relationship Management: Ability to build, maintain, and strengthen productive working relationships with individuals and teams across all levels of the organization, fostering trust, collaboration, and open communication. Conflict Resolution: Ability to identify, address, and resolve disagreements or tensions within and across teams in a constructive, timely, and respectful manner. Process Modelling with High‑Level Design Skills: Ability to conceptualize, map, and communicate end‑to‑end business processes at a strategic level. Project Management: Ability to plan, execute, monitor, and close projects effectively, balancing scope, time, cost, and quality while leading cross‑functional teams. Change Management: Ability to lead teams through organizational change by communicating vision, addressing resistance, supporting transitions, and ensuring new processes are adopted. Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Teams, Planner). Negotiation and Influence: Ability to negotiate and influence effectively while being open to perspectives and maintaining strong relationships. Strategic Thinker: Strong strategic and critical thinker with ability to delve into unique challenges and find creative solutions. Collaboration & Fun: Inclusive and collaborative work style while creating fun and excitement in our work. Integrity and Trust: Do what’s right and operate with transparency and openness. PERKS OF JOINING OUR TEAM Part of a bigger picture: socially responsible company that gives back all its profits to the province and people of Ontario. Flexible Work Environment: to help balance both work and life. Freedom to Innovate: supports new and better ways to be successful. Be Your Authentic Self: environment that values diversity as a source of strength. Learning Galore: 24‑7 access to robust online learning programs. Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario. Variable Pay Program: performance‑based incentives to share in our success (Permanent OLG Employees Only). Learn about OLG – GAME ON OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi‑billion‑dollar organization with a wide array of business lines including lottery, land‑based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is amidst a massive transformation focusing on being customer‑obsessed and bringing our digital business to a whole new level. The key to our success is our people. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family‑friendly work practices including hybrid work. Equity, diversity, and inclusion are essential elements of our culture and cornerstones of the Five Truths that OLGers Live by. At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario. To learn more about OLG go to our website at . Equal Opportunity OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at if you require accommodation at any time throughout the hire process. Application Deadline Applications are accepted online until December 14, 2025. We thank you for your interest in this opportunity; however, only those individuals selected for an interview will be contacted. #J-18808-Ljbffr