Overnight Front Desk Supervisor

1 day ago

vancouver, metro vancouver regional district, Canada UBC Full-time $55,000

Lead overnight front desk operations at UBC using guest service, cash handling, and computerized systems. This full-time position supports Conferences and Accommodation services.

As Front Counter Supervisor and Night Audit, you supervise daily accommodation services during overnight shifts. You oversee reservations, check-ins, check-outs, billing, payments, guest requests, and conference-related concerns. You also coordinate staff assignments, training, performance monitoring, and communication across departments while working with minimal supervision on routine matters.

Key Responsibilities:

  • Supervise overnight Conferences and Accommodation service operations
  • Direct assignments for up to six customer service representatives
  • Process guest reservations, check-ins, check-outs, and payments
  • Initiate night audit and verify Opera reports
  • Address complaints, emergencies, maintenance needs, and guest requests

Requirements:

  • High school graduation and related post-secondary education
  • Three years of related experience or equivalent combination
  • Excellent customer service and telephone communication skills
  • Ability to supervise staff and coordinate assignments independently
  • Ability to work overnight, weekends, holidays, and flexible days

Bring accurate cash handling, guest service, supervision, and night audit skills to UBC’s overnight front desk operations.

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