Overnight Community Navigator Reception
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Support DTES community members overnight through compassionate reception, crisis response, and front-desk service at UGM’s Hastings facility. Work independently while maintaining safety.
As a permanent part-time Community Navigator, you will serve as the overnight first point of contact. The role combines person-centred support, referrals, reception administration, and building security. You will respond to inquiries, emergencies, and client needs with empathy, structure, and professionalism.
Key Responsibilities:
- Support community members and provide internal or external service referrals
- Greet visitors, answer calls, and manage reception access
- Monitor building security, keys, and temporary visitor passes
- Assist shelter intake, discharge, and perimeter security
- Maintain documents, reports, files, and an organized lobby
Requirements:
- Advanced Excel, Word, and Outlook skills with 50 wpm typing
- Ability to support individuals experiencing crisis or psychosis
- Ability to set safe boundaries and manage pressure independently
- Professional, approachable demeanor with strong customer service skills
- Completion of UGM Non-Violent Crisis Intervention Course
Apply your crisis support, reception, and security skills as an overnight Community Navigator serving UGM’s DTES community.
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