Account Manager

1 week ago

Richmond, Canada ExcelSense Technologies Corp. Full time

About ExcelSense Technologies ExcelSense Technologies Corp. is a global leader in the design and manufacturing of patented maintenance-free self-cleaning cameras, LiDAR, and laser platforms for autonomous equipment and remote monitoring in harsh industrial environments. Due to the growing market demand for our products globally, we are looking to augment our team with an Account Manager / Outbound Sales professional. Role Overview As an Account Manager / Outbound Sales professional, you will split your time roughly equally between managing and expanding existing client relationships and actively hunting for new business. You will be a trusted advisor to our clients, ensuring they get maximum value from our solutions. You will be a growth driver in new markets and segments. In this role, you’ll engage directly with clients, prospects, and OEMs, and help shape how ExcelSense participates in both mature industries and emerging verticals. Key Responsibilities Account Management Serve as the primary point of contact for a portfolio of existing clients. Develop account plans to maintain and expand business. Conduct regular check-in calls and reviews with clients, monitoring satisfaction, ensuring we deliver maximum value, educating them on new technologies and/or new applications or uses, looking for account expansion opportunities, and gathering ideas to feedback to product development teams. Liaise with internal teams (engineering, customer success, logistics) to ensure smooth deployment and excellent post-sale experience. Maintain CRM records for your accounts and produce short/mid/long-term forecasting. Outbound / New Business Identify and target new prospects and verticals for ExcelSense products. Conduct outreach campaigns (calls, emails, LinkedIn, events) to expand the pipeline. Qualify inbound leads and manage from initial discovery through to close. Work with marketing & inside sales to generate interest and convert prospects into opportunities. Attend industry trade shows, site visits, customer meetings as required to engage new clients and understand market trends Collaborate with the Director of Direct Sales on strategy, messaging, and prioritization of verticals and geographies. Qualifications Must have 5+ years of B2B sales experience, ideally in industrial hardware, rugged equipment, automation & remote control, industrial cameras, or other technical solutions. Demonstrated success managing existing client relationships and generating new business. Comfortable with both relationship management and outbound prospecting - equally strong “farmer” and “hunter”.  Technical aptitude: able to engage clients about rugged cameras, self-cleaning systems, tough industrial environments; comfortable working with engineers and operations teams. Excellent communication skills: able to operate at both technical/operations level and executive level. Highly organized, with a track record of maintaining CRM hygiene, forecasting, and meeting sales metrics. Travel as required for client visits and trade shows (domestic and international). Compensation & Benefits Base salary of $85k/yr plus commission and bonus based on performance. Health and dental coverage. Opportunity to work in a rapidly scaling, global industrial technology company with a strong growth trajectory.

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