Senior Manager, eCommerce

4 weeks ago

Mississauga, Canada M&M Food Market Full time

We are looking for a Senior Manager, eCommerce. Could it be you?


The Senior Manager, eCommerce will be a part of a team pioneering grocery eCommerce in Canada and will lead all efforts across and focus on driving their team and external vendors to improve site conversion, increase average order value, provide a personalized user experience, and increase accessibility to M&M Food Market product through a variety of fulfillment channels. They’ll build onto an existing omni-channel approach that serves customers primarily through brick-and-mortar retail locations with pickup, curbside, and delivery options. 


What you'll be doing...

  • Establishes strategic objectives by gathering business, operations, financial, vendor, and industry information.
  • Accomplishes department objectives by managing staff and vendors, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
  • Drive website conversion through effective UX and relevant content.
  • Executing brand strategy through effective content across eCommerce channels.
  • Maintain and update the eCommerce platform to engage customers to shop online and minimize friction.
  • Build and grow Marketplace network to increase reach and bring new customers into the brand.
  • Provide relevant insights from internal web analytics (i.e. Google Analytics, Web Platform Analytics) along with external resources (i.e. conference, articles, webinars)
  • Generates data-driven market insights and manages relationships with partners.
  • Maintains the technology roadmap, in coordination with an external website development agency, providing prioritization of tasks, activities, and projects to staff and vendors.
  • Optimizes conversion through A/B testing, in coordination with external vendor and technology tools.
  • Communicates with other departments and store network regarding eCommerce programs and efforts


What we are looking for..

  • 7+ years experience working in a marketing role.
  • University or college degree
  • Proficiency with Microsoft Office application suite is expected (particularly PowerPoint, Word, Excel)
  • Proficiency with Google Analytics
  • Experience in retail or CPG customer exposure is a requirement.
  • Experience in food industry is considered an asset.
  • Customer-first mentality (frictionless, UX, customer data)
  • Technical understanding of eCommerce/MarTech systems
  • Methodical approach to change (website enhancements and optimization, IT solutions)
  • Data-driven
  • Strong Communication skills
  • Excellent Project Management skills
  • Strong Business Acumen


What's in it for you?

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