Agile Service Delivery Manager

3 weeks ago

Montreal, Canada Compunnel, Inc. Full time

Agile Service Delivery Manager / Project Manager

11/07/2025

Contract

Active

Job Description:

Job Summary:

The Agile Service Delivery Manager / Project Manager is responsible for leading high-impact technology service delivery and cross-functional projects from initiation to completion. This hybrid role ensures seamless execution of agile practices, project management discipline, and strategic alignment with business goals. The ideal candidate is a proactive, analytical leader with strong communication skills, a passion for continuous improvement, and a commitment to delivering exceptional customer experiences.

Key Responsibilities:

- Lead and manage end-to-end service delivery across agile teams to align with business objectives and customer expectations.
- Oversee incident, problem, and change management processes, ensuring compliance with SLAs and performance standards.
- Facilitate agile ceremonies (daily stand-ups, retrospectives, sprint planning) and coach teams on agile methodologies and best practices.
- Manage and prioritize team backlogs, track sprint progress, enforce WIP limits, and ensure timely delivery of quarterly commitments.
- Develop and deliver performance reports and governance updates for leadership and stakeholders.
- Plan, execute, and deliver technology projects on time, within scope, and within budget using agile or traditional project management methods.
- Coordinate with cross-functional teams including engineering, operations, and business units to ensure strategic alignment.
- Identify, assess, and mitigate project risks while proactively addressing issues and dependencies.
- Maintain documentation for service delivery processes, onboarding materials, and governance records.
- Drive process improvements and implement lessons learned from retrospectives and maturity assessments.
- Monitor contract consumption, manage project pipelines, and ensure proper reporting through platforms like Jira, Confluence, and ServiceNow.

Required Skills:

- 7+ years of experience in IT service delivery and project management, including 3+ years in an agile environment.
- Strong understanding of Agile, Scrum, and Kanban frameworks.
- Proven ability to lead multiple projects simultaneously in a dynamic environment.
- Excellent leadership, communication, and stakeholder management skills.
- Proficiency with Jira, Confluence, ServiceNow, and MS Project.
- Strong analytical, organizational, and problem-solving skills.
- Ability to influence and drive change across cross-functional teams.

Education:

Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field.

Preferred Skills:

Agile/Scrum certification (CSM, PMI-ACP, or equivalent).

Experience managing global or enterprise-scale technology initiatives.

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