Branch Manager II

3 days ago Be among the first 25 applicants. Get AI‑powered advice on this job and more exclusive features. Job Details Work Location: Manotick, Ontario, Canada Hours: 37.5 per week Line Of Business: Personal & Commercial Banking Pay Details: $91,200 – $136,800 CAD. TD is committed to fair and equitable compensation opportunities. Base pay may vary based on skills, experience, and geographic location. Candidates are encouraged to discuss compensation with the recruiter. Department Overview At TD Canada Trust, we are the frontline of TD Bank. We build deep, long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs, identify opportunities to promote products and services, and refer customers to the appropriate team member or internal bank partner, while ensuring a positive experience. Job Description Do you thrive in leading a medium‑size team to initiate great customer conversations and create a pleasant, positive experience? Can you provide mentorship, subject‑matter expertise, and support in achieving business results while adhering to internal policies and processes? As Branch Manager, strive for excellence and execute with speed, raising the bar around you. A Typical Day At Work Might Look Like Mentor the team on advice‑giving strategies for banking solutions to improve the overall customer experience and financial confidence Promote TD's image and goodwill within the community by participating in community events Enhance customer experience by understanding their financial needs and providing appropriate solutions Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance‑related issues Ensure overall employee scheduling is optimal Develop and implement business development strategies within the budget and communicate results to the team to meet objectives Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence Mentor the team on offering One TD solutions and building lasting relationships with customers Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations Cultivate a positive and customer‑focused work environment that builds productivity, innovation, operational improvement, and professionalism Job Requirements Undergraduate degree and/or over 5 years of relevant experience Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership Proficiency in software tools including MS Office and internet application Strong communication skills to liaise with customers, employees, and cross‑functional teams A thorough and accurate decision maker who can exercise discretion and judgment skills when working with confidential information A dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation, problem‑solving and communication skills Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more. Additional Information We’re delighted that you’re considering building a career with TD. Through regular leadership and development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. Each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements, and enforcement agencies. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Language Requirement (Quebec Only) Sans Objet We look forward to hearing from you #J-18808-Ljbffr