Bilingual Disability Payment Specialist

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Location : Hybrid Are you passionate and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health. What will you do? Calculate and release Disability Benefit payments Process and apply reimbursements from various sources such as CPP/QPP, WSIB, CSST, etc. Review and comprehend contractual provisions Assist and develop repayment plans for overpayments Respond proactively to client inquiries or concerns Handle inbound and outbound calls Create an environment that promotes team member accountability and autonomy Represent Sun Life professionally, internally and externally, and work well with partners and clients Identify and suggest opportunities for process improvements What do you need to succeed? Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide. Strong customer service experience with a Client-focus mindset Tech-savvy with the ability to navigate multiple screens simultaneously and toggle efficiently between various programs and systems Active listening skills towards our Plan Members and Plan Sponsors Detail-oriented with an ability to work with numbers, as the role involves calculating payments Organizational and time management skills Thrive in a fast paced, high-volume production environment Able to apply critical thinking to solve complex problems Ability to take initiative and demonstrate sound judgement Resilience while taking on new responsibilities or handling difficult situations Commitment and excitement towards continuous learning - every challenge is a new opportunity for growth Teamwork and collaboration Notes Occasional overtime is required during periods with high incoming volumes in order to meet client expectations What’s in it for you? Opportunities to learn new skills, grow and move into different roles Comprehensive training program and ongoing learning to be set up for success Trusting, diverse and inclusive working environments Supportive leadership who’s focused on your success and well-being Continuous improvements that focus on enhancing your work and our clients’ experience #makeadifference We offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, some of these include:Comprehensive benefits Paid vacation based on experience and additional days to support family care and personal emergencies Retirement & stock investment Pay for performance reward Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years. Investment in not-for-profit organizations that are important to you. #LI-Hybrid The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs. We may use artificial intelligence to support candidate sourcing, screening, interview scheduling. We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. Salary Range: 49,000/49 000 - 77,000/77 000 Job Category: Claims - Life & Disability Posting End Date: 06/02/2026