Emergency Dispatcher

3 days ago

AB Canada Avanti Software Inc. Full time

Under the direction of the Dispatch Supervisor, the 911 Dispatcher is responsible for 911 call-taking, fire dispatch, Peace Officer call taking and dispatch, and after-hours communication services for Yellowhead County staff, partner municipalities, and contracted clients. Position Responsibilities Answer all 911 and related phone lines for multiple municipalities in a courteous and professional manner; Gather relevant information to determine the type and severity of the call; Reroute calls to the correct agencies; Dispatch appropriate firefighting resources based on call information; Prioritize multiple calls to allocate available resources; Monitor responder safety by radio; Dispatch additional resources as requested by incident commanders; Maintain logs and incident reports using provided methods; Maintain Computer Aided Dispatch (CAD) and Records Management System (RMS) data entry; Complete paperwork and documentation related to call center operations; Ensure the call center is kept in a clean and orderly manner; Perform administrative tasks as directed; Peace Officer Dispatch Sign in/out of Peace Officers for contracted clients; Conduct regular safety checks on officers by radio; Take complaint calls in a courteous and professional manner; Utilize various programs for processing complaints and assigning to officers; Working Alone Monitoring Sign in/out of working alone employees for contracted clients; Conduct regular safety checks on officers by radio; Provide emergency notification to supervisors if employees cannot be reached; After-hours Call Center Manage after-hours emergency calls for contracted clients; Take calls and relay relevant information to on-call departments. Qualification, Knowledge, Skill & Ability Requirements Education/Skills Minimum education of Grade 12 or equivalent; Post-secondary education in a related field is an asset; International Academies of Emergency Dispatch certification is an asset; Emergency Telecommunications certification is an asset; Experience in emergency dispatch or call-taking preferred; Basic training in office software preferred; Strong computer and typing skills preferred; Understanding of radio communication systems preferred; Valid Class 5 Alberta Driver’s License; Completion of Defensive Driving; Valid Standard First Aid/CPR; Attributes Strong organizational skills with attention to detail; Ability to manage difficult/stressed callers professionally; Work well under pressure in a fast-paced environment; Quickly switch between tasks, be resourceful and adaptable; Control emotions effectively; Work well in a team; Reliable and dependable with minimal supervision; Ability to sit for long periods and maintain intense listening focus; Ability to handle high-stress situations, which can be mentally taxing; The wage range for casual emergency dispatchers is $27.62 to $30.08 per hour. Only candidates being considered will be contacted. This competition remains open until filled. #J-18808-Ljbffr

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