Senior Specialist

Senior Specialist Crowe Soberman LLP is more than one of Canada's premier independent chartered professional accounting firms. We are a group of passionate people, delivering meaningful results to our clients. We are looking for a dedicated Senior Specialist to join our Valuations|Forensics | Litigation (VFL) team. Position Summary Prepare, review, and critique expert reports for client claims or disputes Compile data, analysis, and recommendations with respect to loss or damage quantification in insurance or litigation claims Prepare detailed analysis of accounting records and other personal and corporate financial information Understand the business/assets being valued, and the types of valuation methods being used, as well as analyze data and prepare business valuations Review financial statements, notes, attached schedules, management letters and tax returns, and other supporting documents to be used in a report Conduct financial research into industry and general economic conditions, valuation multiples for relevant public companies and precedent transactions Prepare income calculations to assist counsel in determining support obligations Prepare cash flow and valuation models to arrive at estimates of value Assist counsel in the preparation of Net Family Property statements for matrimonial purposes Use an investigative mindset to understand the business and how a loss/claim affects the business Attend, observe and contribute towards discussion in meetings Consult with clients, client's counsel, and representatives of insurance companies Identify and raise issues or findings, along with recommendations for their resolution Assist counsel in cross‑examining opposing experts Undertake ongoing training and development to keep abreast of changes and current issues in the field of forensic accounting and business valuation Assign, co‑ordinate, and review staff work to ensure all queries and outstanding points have been resolved satisfactorily, prior to Senior Manager and/or Partner review Mentor professional staff throughout the year and provide support and development to advance their careers Supervise the training of staff and provide guidance and direction to staff Assist in developing and maintaining relationships with external referral sources and stay abreast of industry developments Qualifications: Understanding of financial statements, personal finances, employment records, etc. Advanced knowledge of MS Word and Excel The ability to perform thorough quantitative analysis A keen attention to detail along with an ability to focus on the overall concepts The ability to multitask and work in a fast‑paced and changing environment with tight deadlines Strong problem solving and analytical skills Strong communication and interpersonal skills (comfortable contacting clients; conscious of client relations and expectations) Strong organizational skills and ability to work efficiently within budgets so that multiple assignments can be handled simultaneously Desire to learn and pass on knowledge and experience Interest and aptitude for coaching and developing people Takes initiative and makes suggestions to improve the team's functioning and/or morale. Education and/or Experience: CPA designation is considered an asset 2+ years of valuation experience Located in the heart of mid‑town Toronto, we offer a convenient work location that is accessible by public transit. We offer a competitive compensation package that commensurate with your experience. Remote $ - $ per year Benefits In A Card Crowe Soberman LLP is an equal opportunity employer. We encourage applications from women, Aboriginal peoples, persons with disabilities and visible minority group members. Accommodation will be provided in all parts of the hiring process, please advise us in advance. We thank all applicants who apply, however, only those selected for an interview will be contacted. Escalation Specialist Full time Permanent As an Escalation Specialist, you will be the primary point of contact for escalated customer issues. You will analyze customer complaints or concerns and determine the best course of action to resolve them. You will collaborate with internal teams such as sales, technical support, and account management to investigate and address the root cause of customer issues. Additionally, you will provide guidance and training to customer service representatives on handling escalated cases. Responsibilities Receive and analyze customer complaints or concerns to determine their root cause Collaborate with internal teams to investigate and resolve customer issues Serve as a mediator between customers and different departments within the organization Provide guidance and training to customer service representatives on handling escalated cases Maintain accurate records of customer interactions and case resolutions Identify opportunities for improvement in customer service processes Ensure customer satisfaction and resolution of escalated issues Qualifications Previous experience in customer service or a similar role Strong problem‑solving and decision‑making skills Excellent communication and interpersonal skills Ability to remain calm and professional under pressure Attention to detail and strong organizational skills Ability to work well in a team environment Knowledge of CRM software and ticketing systems Skills Customer service Problem‑solving Communication Mediation Attention to detail Organizational skills Conflict resolution CRM software Ticketing systems DevOps Specialist Job Overview We are seeking an experienced DevOps Specialist to support the deployment, operations, and maintenance of enterprise‑scale digital services. This role focuses on automation, configuration management, and operational excellence, working closely with cross‑functional Agile teams to deliver high‑quality solutions. The DevOps Specialist will help streamline deployment processes, improve observability, and maintain system reliability while adhering to best practices for CI/CD, security, and performance monitoring. Key Responsibilities Develop scripts, tools, and procedures to automate deployments and maintenance Implement automation strategies for limited downtime deployments Create templates and patterns for application deployment and CI/CD pipelines Manage configuration and credentials across environments Plan and execute maintenance activities, database upgrades, migrations, backups, and recoveries Ensure operational reliability and system availability for production environments Support for Development & Delivery Teams Provide operations support for integration testing, security scans, system, performance, and load testing Enable early and frequent delivery through Alpha/Beta releases Build observability tools and telemetry scripts for monitoring application performance Maintain and improve DevOps processes, documentation, and practices Support teams in adopting automation, CI/CD best practices, and operational standards Collaborate in Agile/Scrum ceremonies to ensure efficient delivery and open communication Requirements Strong experience as a DevOps Specialist or similar role Hands‑on experience with CI/CD pipelines, automation, and configuration management Experience managing cloud environments, databases, and production deployments Proficiency in scripting languages (e.g., PowerShell, Bash, Python) Knowledge of monitoring, logging, and telemetry tools Experience working in Agile delivery teams Strong problem‑solving, collaboration, and communication skills Customer Support Specialist Remote $80000 - $95000 per year Benefits In A Card Full time Permanent We are looking for a dedicated and empathetic Customer Support Specialist to join our dynamic team. The ideal candidate will be the first point of contact for our customers, addressing their needs and concerns with efficiency and care. This role requires excellent communication skills, a problem‑solving mindset, and the ability to work under pressure. You will play a key role in maintaining our company’s reputation for outstanding customer service. Responsibilities Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Provide accurate, valid, and complete information by using the right methods and tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers and build a loyal customer base. Collaborate with the team to identify and grow opportunities within the territory. Provide feedback on the efficiency of the customer service process. Requirements Proven customer support experience or experience as a Client Service Representative. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multitask, prioritize, and manage time effectively. High school diploma or equivalent; college degree preferred. Compliance Specialist (CSC) Compliance Specialist (CSC) Maximize your regulatory compliance impact within an independent leader in financial services. Key role involving transaction supervision, advisor support, and regulatory monitoring. Hybrid work environment located in downtown Montreal. Bilingualism required. What is in it for you: Annual salary between $75.000 and $80.000, based on experience. Permanent full‑time position. Flexible schedule with 2 remote work days per week. 3 weeks of vacation, 5 sick days, 1 personal day, and 2 days off during Christmas. Comprehensive group insurance (health, dental, health spending account, telemedicine, EAP), 50% employer‑paid. Employer contributions to an RRSP program. 20% reimbursement of OPUS transit pass (equivalent to 2 free months per year). Regular social activities focused on health, well‑being, and community engagement. Professional development opportunities and internal career progression. Modern offices located in downtown Montréal, easily accessible by public transit. Responsibilities: Review daily advisor transactions to ensure compliance with regulatory standards. Analyze monthly and quarterly advisor activity reports and follow up accordingly. Review and approve advisor communications, including marketing materials and social media content. Manage the approval process for outside business activities, including assessment, disclosure, and drafting of disclosure letters. Ensure compliance with anti‑money laundering practices and personal data protection requirements. Provide ongoing operational and regulatory support to advisors. Identify trends in assessments and recommend corrective actions or improvements. Participate in special projects related to system enhancements and the implementation of new regulations (e.g., OCRI, FINTRAC). What you will need to succeed: Bachelor’s degree in finance or a related field. Canadian Securities Course (CSC) certification. Supervisors Course for securities dealers (Canadian Securities Institute), an asset. Professional Conduct and Ethics course, an asset. 2+ years of experience in a similar role, ideally within the securities industry. Strong interpersonal skills with the ability to influence and guide advisors. Strong organizational skills with the ability to manage multiple priorities. Proficiency in Microsoft Office Suite. Knowledge of platforms such as Univeris, Winfund, or RBroker, an asset. Bilingual in English and French, required to review communications and respond to advisor inquiries in both languages. Only candidates who match hiring criteria will be contacted. API Integration Specialist Location: Toronto (Hybrid role, 3 days WFO) Years of Experience: 6+ yrs Top 3 Required Skills: API and Integration expertise – Strong understanding of APIs (REST, GraphQL and ODATA API's); Understanding of data mapping between systems; Ability to translate business needs into technical requirements; Experience with Postman or similar tools for API testing. Agile & Requirements Analysis – Understanding of Agile frameworks; Requirements analysis and documentation; Tools like Jira, Confluence, Excel for managing stories and tasks. Cloud & Technical Knowledge – Knowledge of AWS (or similar cloud platforms); Awareness of message queues (Kafka, RabbitMQ) for async APIs; Monitoring & Logging (Splunk and Dynatrace). #J-18808-Ljbffr