NLP/ML Engineer

Overview Job Description What is the opportunity? RBC's Advice Centre Data team extracts powerful insights from comprehensive datasets using advanced NLP, machine learning, and generative AI. We build innovative AI-powered services and products that transform advisor-client interactions by mining conversation data, transaction patterns, and engagement metrics. This role focuses on developing production-grade NLP/ML systems and data products. You'll engineer scalable solutions for intent classification, sentiment analysis, and other text analytics. This is a hands-on engineering role where you'll design, implement, and deploy ML systems at scale. Responsibilities Execute machine learning strategy and lead ML Ops implementation Identify workload drivers and understand client experience through data analytics Design and develop advanced data products using state-of-the-art NLP/ML methodologies Explore, train, fine-tune, and evaluate machine learning models Support daily operations by applying NLP/ML expertise to business projects and inquiries Ensure model performance, compliance, and risk reduction across all solutions Research latest NLP/ML trends and provide strategic recommendations for business use cases Qualifications Must have: Strong NLP/ML engineering experience: 3+ years building and deploying NLP/ML systems in production environments (not just research or prototypes) Large Language Model expertise: Hands-on experience with LLMs, prompt engineering, API integration, optimization Python proficiency: Expert-level Python for data manipulation, ML development, and production code Data skills: Expertise in analyzing and manipulating large datasets with Python and SQL NLP toolkit: Proficiency with spaCy, NLTK, Hugging Face Transformers, or similar NLP libraries ML fundamentals: Strong understanding of text classification, feature engineering, model evaluation Education: Bachelor’s degree in computer science, engineering, or related field Nice to have: Master of Data Science or equivalent Familiarity with data lake and cloud environments What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Job Skills Big Data Management, Data Mining, Data Science, Deep Learning, Machine Learning (ML), Predictive Analytics, Programming Languages Additional Job Details Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR: MISSISSAUGA City: Mississauga Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: Application Deadline: Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. #J-18808-Ljbffr