Senior Business Analyst

Join the trailblazing team at TELUS Agriculture and Consumer Goods (TAC) as a Senior Business Analyst. In this role, you will harness data‑driven insights to transform the food system and enhance customer experience across the agriculture and consumer goods value chain. The position is remote/virtual or hybrid, open to all national candidates. Responsibilities Conduct thorough analysis of business processes, workflows, and systems to identify inefficiencies and opportunities for transformation across the Agriculture and Consumer Goods value chain. Collaborate with cross‑functional stakeholders including leadership, product teams, operations, and technology partners to gather and document business requirements, translating them into actionable transformation plans. Lead the analysis, mapping and development of process maps, workflow documentation, customer journey, and business models that support strategic initiatives and drive operational excellence. Perform data analysis across multiple sources to uncover insights and develop compelling recommendations that enhance process efficiency, inform executive decision‑making, and accelerate business growth. Facilitate workshops and stakeholder meetings to champion continuous improvement, drive change management initiatives, and foster a culture of innovation across the organization. Support the implementation of new systems and technology solutions, ensuring seamless alignment with business objectives, user needs, and organizational readiness. Monitor and measure the impact of implemented solutions, providing regular updates to senior leadership on progress, outcomes, and opportunities for further optimization. Partner with capability owners and delivery teams to identify user stories, clarify requirements, and define acceptance criteria that support scope development and project execution. Develop executive‑level presentations and strategic storytelling materials that communicate complex analysis, insights, and recommendations in clear, action‑oriented formats. Qualifications Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field. 5+ years of proven experience as a Business Analyst in a technology‑driven environment, software industry, or consulting. Strong analytical and problem‑solving skills with the ability to interpret complex data and derive actionable insights. Advanced skills in MS Excel and Google Workspace (GWS); expertise in data analysis, pivot tables, complex formulas, and data modeling. Expertise in business analysis tools and methodologies, including process mapping, requirements gathering, and workflow documentation; familiarity with Visio and LucidChart. Expertise in data visualization and reporting tools (e.g., Tableau, Power BI). Experience with enterprise systems and data: ERP (e.g., SAP S/4HANA), CRM (e.g., Salesforce), or other SaaS implementations. Exceptional communication and influencing skills with a proven track record of presenting findings and recommendations to executives and diverse stakeholders. Experience with Agile methodologies (Scrum, SAFe) and project management frameworks. Ability to work effectively in a fast‑paced, collaborative environment while managing multiple priorities and stakeholder relationships. Demonstrated experience leading change management initiatives and driving cross‑functional transformation programs. Great to Have Experience in the agriculture, consumer goods, or food supply chain industry. Business Analysis certification (e.g., CBAP, CCBA); Process Improvement (e.g., Lean Six Sigma, ITIL); Project Management certification (e.g., PMP). Experience in SQL with querying databases (e.g., Oracle, SQL Server) to extract, manipulate, and analyze data. Familiarity with additional technical tools such as Python, JIRA, or experience working in a multiregional matrix organization. Commitment to Diversity and Inclusion At TELUS Agriculture and Consumer Goods, we pledge our commitment to actively promote diversity, equity, inclusion, reconciliation and accessibility. We celebrate and value your unique perspective and life experiences, and we invite you to join us in our journey of growth and learning. Together, we aspire to foster a global community where all individuals are respected, heard, and can authentically bring their whole selves to work. A significant and sustained effort will be made to support candidates from equity‑deserving groups and with lived experience of marginalization and oppression (including Black, Indigenous and People of Colour, LGBTQIA2S+ and persons with disabilities). We offer accommodation for applicants with disabilities during the recruitment process. Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Research, Analyst, and Information Technology Industry: Software Development #J-18808-Ljbffr