Hello Desk Coordinator Student Service Hub

Job Details Join to apply for the Hello Desk Coordinator Student Service Hub (Term) role at Inside Higher Ed Date Posted : 11/17/2025 Req ID : 46027 Faculty/Division : UofT Mississauga Department : UTM: Career Centre Campus : University of Toronto Mississauga (UTM) Position Number : About Us U of T Mississauga—the second largest campus of Canada’s top-ranked university and the only research university in Ontario’s booming Peel Region—is one of the world’s great catalysts of human potential. Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care. We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship. Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning and discovery. We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world. This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation. We’re thrilled to welcome those who want to learn more about us and to be part of what we do. Your Opportunity The Student Service Hub Welcome Desk Coordinator is at the forefront of the Student Services Hub at UTM. The Hub is an innovative service that brings together the International Education Centre, Accessibility Services, the Centre for Student Engagement, the Career Centre and the Health Promotions team in a first stop format for students. Under the direction of the Director, Career Centre, the Coordinator will provide service to students and UTM community members as a deep generalist able to connect with students, clarify their questions, link students to resources and scaffold their concerns into a comprehensive and actionable plan. The role will provide respectful and empathetic service to our diverse community, as equity, diversity and inclusivity are key values for both the Hub and Student Affairs and Services. Operating within a Hello Desk team of professional and student staff, the Coordinator will also liaise with Hub resident department staff and provide recommendations for service improvements. A copy of the detailed position description is available to USW employees upon request to the UTM Human Resources office. Working hours are: Monday - Friday, 8:45am-5:00pm onsite. Please note this is a term position until April 30, 2027, with the possibility of renewal. Your Responsibilities Will Include Acting as the first point of contact for general enquiries Probing for information to establish needs Screening and making referrals to appropriate resources and services Analyzing administrative processes and procedures and recommending changes for improvement Fostering cooperative working relationships with a wide variety of internal and external contacts Tracking service usage data Training and coaching casual staff Essential Qualifications Bachelor's Degree or acceptable equivalent combination of education and experience. Minimum two years experience providing front line university student services Demonstrated experience working with diverse communities. Excellent interpersonal, written and verbal communication skills Strong problem solving ability Ability to work independently and in a collaborative team environment Possess judgment, particularly in respect to confidential information, patience, flexibility and adaptability Demonstrate excellent attention to details Demonstrate capacity to handle busy and heavy workload Ability to translate student development and related theories to practice Assets (Nonessential) Knowledge of UTM student services and programs To Be Successful In This Role You Will Be Adaptable Approachable Proactive Problem solver Self-directed Team player Closing Date 11/25/2025, 11:59PM ET Employee Group USW Appointment Type Budget - Term Schedule Full-Time Pay Scale Group & Hiring Zone USW Pay Band 09 -- $67,916. with an annual step progression to a maximum of $86,855. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. Job Category Student Services Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position. Diversity Statement The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see Accessibility Statement The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact #J-18808-Ljbffr