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Auto Claims Manager
4 weeks ago
Auto Claims Manager (12 month secondment) Intact, Victoria, British Columbia, Canada Join our dynamic team as an Auto Claims Manager and take on an exciting 12‑month secondment opportunity Bring your talents to a team that values innovation, leadership, and collaboration. We look forward to welcoming an accomplished professional to contribute to our success Key Responsibilities Drive performance and efficiency by proactively managing workflows and resources to exceed regional goals and enhance customer satisfaction. Contribute to the development and execution of strategic business plans while overseeing day‑to‑day operations to meet crucial objectives. Oversee and report monthly on financial performance and productivity, ensuring alignment with specific goals and objectives. Develop and implement innovative strategies for loss containment, enhancing salvage and subrogation returns, and driving process and technology enhancements to improve regional outcomes. Provide strong leadership through engaging staff, coaching, mentoring, performance management, and fostering ongoing learning and career development. Serve as a trusted advisor on claim matters, offering expertise in policy interpretation and settlement negotiation to effectively resolve claims issues. Cultivate and maintain productive relationships with vendors, service providers, centers of excellence, and internal client groups. Qualifications Preferably, a college diploma or university degree. At least two years of experience in a management role. Exceptional communication and interpersonal skills to interact with all levels of staff, customers, and stakeholders. Proven experience in coaching and developing team members. Proficiency in various PC software applications. Strong leadership capabilities. Excellent customer service acumen. Positive attitude with the ability to adapt to shifting priorities and take ownership of tasks. Self‑motivated, with a sense of urgency and the ability to work independently under minimal supervision. Demonstrated expertise in Auto Physical Damage line of business. Salary will typically be positioned between $103,000.00 and $154,600.00 , taking into consideration a number of factors including prior experience, qualifications, anticipated contribution to role, location and internal equity. What We Offer Hybrid work model providing a balance between working from home and in‑person interactions. Inspiring leaders and colleagues who will lift you up and help you grow. Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues. A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs. Inclusive employee‑led networks to educate, inspire, amplify voices, build relationships and provide development opportunities. A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique. Equal Employment Opportunity We are an equal opportunity employer. At Intact, our value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs. Seniority level Mid‑Senior level Employment type Full‑time Job function Finance and Sales Industry Insurance #J-18808-Ljbffr
