Manager, Cash Management I

Manager, Cash Management I Work Location : Edmonton, Alberta, Canada Hours : 37.5 Line Of Business : Personal & Commercial Banking Pay Details : $76,800 - $115,200 CAD Job Description The Manager, Cash Management I (MCM) leads and develops a highly effective and respected team of Cash Management Banking professionals. The MCM is a subject matter expert in deposits and cash management products and services, supporting the Unit in these areas. Ensure the Cash Management and Deposit needs of existing customers are proactively identified, negotiated and implemented. Re‑pricing opportunities are promptly identified and addressed. Work closely with Relationship Managers and Account Managers on the acquisition of new customer relationships. Support the sales process with cash management expertise. Customer Focus Deliver exceptional service at every interaction; execute plans to continuously improve the customer experience. Structure and package creative competitive deposit and cash management solutions to meet the customers’ needs. Use internal network to continually build specialized expertise to maximize customer satisfaction. Ensure customers are knowledgeable and know how to use their cash management products effectively. Support internal partners with ongoing projects; develop a clear understanding of how changes will affect a customer’s business. Proactively look for opportunities to meet customers evolving cash management needs. Actively promote Business Banking brand within the community through participation in community business groups, initiatives, fundraisers, etc. Recommend, introduce and refer appropriate TD Business Partners and Products. Shareholder Contributions Grow Contribution to Profit (CTP). Meet or exceed annual sales, revenue, volume & new customer objectives. Deepen existing customer relationships by consistently following the Business Banking Relationship Methodology. Identify and negotiate deposit and current account activity pricing opportunities. Contribute to the acquisition of new business by conducting calls and attending meetings jointly with RM/AM. Prepare and present competitive, fulsome and professional proposals in a timely fashion. Lead account planning and relationship review activities to prioritize account re‑pricing and additional cash management and deposit product cross‑sell opportunities. Champion exception pricing requests for deposit and cash management products and services. Ensure products and services are sold and operate in a compliant manner, minimizing the regulatory compliance and operational risk to the Bank. Complete all compliance training and attestations within required timelines. Minimize credit and operational risks, ensure credit facilities are in place for cash management arrangements. Coach team members in assessing customer requests to determine appropriate product and risk. Track and report any variance occurring in deposit volumes, service charges or deposit margins. Employee / Team Leadership Cultivate and model the Colleague Promise to support colleague growth and a culture of care. Build and retain an engaged and diverse team where every colleague and customer are valued, respected, and listened to. Demonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity. Recruit, identify strong talent and develop a diverse talent pipeline of qualified workforce. Enable colleague growth by encouraging colleague development to achieve career and business objectives. Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices. Manage employees in compliance with all human resources policies, procedures and guidelines of conduct. Experience & Education Undergraduate degree and/or 5+ years of work experience. Additional Information This job opportunity is subject to provincial regulation for employment purposes. Each province or territory within Canada may have its own set of regulations and requirements. Accommodations Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. #J-18808-Ljbffr