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Clinic Coordinator

2 weeks ago


Pembroke, Canada Connected Counselling Services Full time

Join Our Dynamic Team as a Clinic Coordinator/ Administrative Assistant


Are you a compassionate, outgoing, detail-oriented, and efficient professional looking to make a real impact? Ready to be part of a vibrant team where your skills and expertise are valued and

celebrated?


About Us:


Connected Counselling Services is a leading therapy practice dedicated to transforming lives

through innovative and compassionate care. We offer inclusive psychotherapy services for

adults, adolescents, couples/relationships, children, and families. Our team integrates affirming and evidence-based approaches with a focus on creating meaningful connections and fostering personal growth. Guided by social work values, we are committed to equity, social justice, and fostering a sense of belonging for all. With both in-person and virtual options, we provide accessible, flexible services to meet clients where they are. Committed to the highest quality mental health care, we create a supportive, inclusive, and empowering environment that honours the unique experiences and strengths of every individual.


Our Vision:


To be the clinic of choice for inclusive, professional in-person and online psychotherapy, by

fostering healing and personal growth for all members of our communities.


Our Core Values


Relational Connection

Compassion

Inclusivity

Equity

Professional Excellence

Accessibility

Empowerment

Integrity

Collaboration


What We Offer:


• Competitive Compensation

• Positive atmosphere

• Opportunities to work both independently and collaboratively within a supportive team

environment

• Growth mindset & wellness focus

• Opportunity to make an impact on the community


What You’ll Do:


• Front Desk Support: Provide exceptional support to our Psychotherapy practice,

assisting with client bookings, payments, and managing intake & consent forms.

• Client Interaction: Welcome clients to the office, answer client calls and emails, and

process payments at the end of sessions with professionalism and compassion.

• Social Media and Marketing: Development and implementation of social media

campaigns and interaction with marketing team.

• Quality Assurance: Ensure all administrative tasks are completed accurately, including

follow-ups on payments, securing payment information, and uploading secure

documents. Manage booking software, including schedules and treatments offered.

• Office Maintenance: Keep the office area organized, manage office supplies, maintain

clinical files, and confirm claims with insurance companies.


To Succeed in This Role:


• You possess excellent communication skills and a friendly, approachable demeanour.

• You are highly organized, creative, proactive, and able to think 10 steps ahead with an

entrepreneurial mindset.

• You are adaptable, flexible, patient, and thrive in a dynamic and fast-paced environment.

• You learn quickly and can work both independently and collaboratively as part of a team.

• You have a passion for helping others and excel as the primary point of contact for clients.

• You are proficient and comfortable using various technology platforms including Jane App.


Qualifications:


• 2-3 years of experience in Client Care and Customer Service, preferably in a medical

office at the front desk.

• Experience with development and implementation of social media campaigns

• Diploma or degree in office administration, health administration, or related field

• Psychology, social work and psychotherapy undergraduate students and graduates are

welcome


Skills & Attributes of Our Ideal Candidate:


• Dynamic, self-motivated individual with the ability to work independently, proactively,

and well under pressure.

• Strong communication skills with the ability to communicate professionally and

compassionately.

• Confidence in sharing ideas and constructive feedback to help us grow.

• Ability to juggle multiple projects simultaneously, meeting deadlines and keeping

promises.

• Tech-savvy, with experience using Google Drive Suite, Gmail, Mac, Canva and Windows

as well as facility navigating and posting on social media platforms.

• Knowledge of Jane App is an asset.

• An appetite for innovation and simplicity with a strong process orientation.

• Ability to work autonomously and collaboratively with a talented team.


Application Process: Please submit your CV/resume and cover letter to


For more info on our practice, check out our website:

connectedcounsellingservices.com