Customer Care

Location: Abbotsford Walmsley BCJob Req ID: 14601Join our amazing team and contribute as a:Customer Care & Logistics CoordinatorABOUT THE ROLE The Customer Care and Logistics Coordinator is responsible for the primary day-to-day duties in planning, entering, and scheduling ready-mix concrete orders to job sites while adhering to all Amrize safety policies and procedures. This role is responsible for being the first point of contact for customers based at our Abbotsford RMX location.The work environment is fast paced and requires the ability to juggle ever changing priorities and customer needs. A strong team-centric attitude, exceptional customer service etiquette, a solutions based mindset, and the ability to multitask are a must to be successful in this role. WHAT YOU'LL ACCOMPLISH Serve as the primary point of contact for customer inquiries, providing timely support and updating order details accordingly. Review and validate customer orders for accuracy, flagging any special conditions or requirements. Clearly communicate company policies, order confirmations, driver responsibilities, and any relevant limitations or warnings. Support drivers by providing accurate site details, directions, project information, and addressing on-the-road inquiries. Respond to customer questions about truck locations, ETAs, product availability, quotes, pricing, and delivery specifics.Melissa PHILLIPS, HR Manager, Pacific, ACariana Proactively notify customers of delays or disruptions, ensuring expectations are managed and Melissa PHILLIPS, HR Manager, Pacific, ACMnext steps are communicated. Coordinate closely with Logistics, Operations, Quality Control, Sales, and Shipping teams to ensure smooth execution of orders. Investigate and document order-related issues, including driver concerns, QA/QC matters, rejected loads, and safety incidents. Perform administrative duties as needed, including issue resolution, ticket tracking, and supporting billing accuracy. Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors. WHAT WE'RE LOOKING FOR Education: High School Diploma or equivalent required Required Work Experience: Experience in the construction industry and/or logistical experience is an asset. Experience in a fast-paced call centre with multiple demands and metrics is an asset. Required Technical Skills: Competency with all Microsoft Office and general native PC programs Additional Requirements: Reliable transportation (our office location is not ideally suited for public transit) Open to a flexible working schedule (i.e. Saturdays are possible on a rotation basis) Strong interpersonal phone/email communication (incl. friendly and courteous attitude, ability to communicate clearly and explain issues to customers when required) Ability to multitask in a fast paced environment Effective negotiation, problem solving, and conflict resolution skills in high-pressure situations. Strong time management skills and team player Knowledge of local market geography and addresses A positive and helpful attitude Familiarity with construction and construction sites in general, concrete products in general, and industry terms and slang are desired Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests. WHAT WE OFFER Hourly Wage: $25.00 Flexible Health & Dental benefits coverage for you and your dependents A generous Pension Plan designed to support you through various stages of your career and life Access to voluntary programs like RRSP and TFSA for future financial planning Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges Easy access to mental health and well-being support Service recognition awards to celebrate your contributions Perks & discounts on a variety of products and services Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities Financial support for new parents beyond statutory benefits An inclusive and welcoming environment where everyone can be themselves A collaborative work culture in a supportive and team-oriented work environment Company-provided personal protective equipment ensuring your safety and comfort on the job where applicable As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, will be required. Did we spark your interest? Build your future with us and applyHR Contact: Ariana PEREZBUILDING INCLUSIVE WORKSPACES At Amrize, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you'll have the chance to build your ambition Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email . This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.