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Customer Care Representative
2 weeks ago
Mission, Canada
Customer Care Representative
160658
Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?
Are you passionate about providing customer service that exceeds expectations?
If so, we think you belong here at Connect Hearing as a Customer Care Representative
This is a Full Time 3 month contract position with possibility of extension
Who we are:
Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.
Working Location: Mission, BC
Reporting to: Regional Clinic Manager
A day in the life of a Customer Care Representative involves:
Providing exceptional customer service in person, over the phone and by email
Scheduling appointments and organizing files for the clinic's Hearing Care Professionals
Managing and maintaining client accounts while building relationships
Working with insurance companies to ensure successful third-party billing operations
Assist with cleanings and minor in-clinic device repairs – don't worry, training provided
What you get in return:
20 dollars/hour starting wage
Extended Health Benefits Package from day one
3 weeks vacations to start, increasing with tenure
6 days of personal time in your first year
Additional days off, including your Birthday
Monday – Friday (business hours)
Eligible for Monthly Bonus
Growth and development opportunities including education sponsorship
We'd love to hear from you if:
You possess strong communication and customer service skills
You have experience or would enjoy working on and reconciling accounts receivable
Your aligned with our value of helping others
You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge
Don't think you meet the criteria?
If you're willing to go all in and learn, we'd still love to hear from you
Apply today, we look forward to reviewing your application
More About Us:
We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.
Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves – they create sense
ConnectHearingCanadaLI-KV1
Sonova is an equal opportunity employer
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
