Customer Care Representative

1 week ago

Mission, British Columbia, Canada Sonova Full time $104,800 per year

Mission, Canada

Customer Care Representative

160658

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?

Are you passionate about providing customer service that exceeds expectations?

If so, we think you belong here at Connect Hearing as a Customer Care Representative

This is a Full Time 3 month contract position with possibility of extension

Who we are:

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Working Location: Mission, BC

Reporting to: Regional Clinic Manager

A day in the life of a Customer Care Representative involves:

  • Providing exceptional customer service in person, over the phone and by email

  • Scheduling appointments and organizing files for the clinic's Hearing Care Professionals

  • Managing and maintaining client accounts while building relationships

  • Working with insurance companies to ensure successful third-party billing operations

  • Assist with cleanings and minor in-clinic device repairs – don't worry, training provided

What you get in return:

  • 20 dollars/hour starting wage

  • Extended Health Benefits Package from day one

  • 3 weeks vacations to start, increasing with tenure

  • 6 days of personal time in your first year

  • Additional days off, including your Birthday

  • Monday – Friday (business hours)

  • Eligible for Monthly Bonus

  • Growth and development opportunities including education sponsorship

We'd love to hear from you if:

  • You possess strong communication and customer service skills

  • You have experience or would enjoy working on and reconciling accounts receivable

  • Your aligned with our value of helping others

  • You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

Don't think you meet the criteria?

If you're willing to go all in and learn, we'd still love to hear from you

Apply today, we look forward to reviewing your application

More About Us:

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves – they create sense

ConnectHearingCanada
LI-KV1

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

  • Customer Care Representative

    2 weeks ago

    Mission, British Columbia, Canada Sonova AG Full time $104,000 per year

    Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations?If so, we think you belong here at Connect Hearing as a Customer Care Representative This is a Full Time 3 month contract position with possibility of...

  • Health Care Assistant, Acute

    1 week ago

    Mission, British Columbia, Canada 19d49ee5-5de7-4b27-ab62-53a38e3d8065 Full time $61,000 - $80,000 per year

    SalaryThe salary range for this position is CAD $ $29.83 / hourDetailed OverviewIn accordance with the Mission and Values of Fraser Health, the Health Care Assistant works under the direction of a professional nurse (Registered Nurse (RN), Registered Psychiatric Nurse (RPN), Licensed Practical Nurse (LPN), Nurse Practitioner (NP)), in cooperation with the...

  • Customer Service Associate

    4 days ago

    Mission, British Columbia, Canada Value Village Full time $37,500 - $39,300 per year

    Description Position at Value VillageJob Title: Customer Service AssociatePay Range: 17.85$/hr-18.81$/hrWho we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second...

  • Sales Representatives

    2 days ago

    Mission, British Columbia, Canada The Acquisition Group Full time $40,000 - $80,000 per year

    Join a team that believes in your potential and helps you grow into it The Acquisition Group, in partnership with TELUS Communications, is looking for enthusiastic, people-focused individuals to join our Abbotsford sales team. If you're looking for more than just a job, this is your opportunity to become part of a welcoming, energetic workplace where...

  • Sales Representatives

    3 days ago

    Mission, British Columbia, Canada The Acquisition Group Full time $40,000 - $80,000 per year

    Join a team that believes in your potential and helps you grow into itThe Acquisition Group, in partnership with TELUS Communications, is looking for enthusiastic, people-focused individuals to join our Abbotsford sales team. If you're looking for more than just a job, this is your opportunity to become part of a welcoming, energetic workplace where...

  • Sales Manager

    7 days ago

    Mission, British Columbia, Canada V.I.P. Soap Products Ltd. Full time $100,000 - $175,000 per year

    About us:We are the leading manufacturer of plant-based soaps, detergents and personal care products, supplying both branded and private label (PL) products to major retailers across North America. Our mission is to provide sustainable, effective and environmentally friendly home and personal care solutions.Position Summary:The Sales Manager will be...

  • Sales Manager

    7 days ago

    Mission, British Columbia, Canada VIP Soap Products Ltd. Full time $120,000 - $175,000 per year

    About us:We are the leading manufacturer ofplant-based soaps, detergents and personal care products,supplying bothbranded and private label (PL) productsto major retailers across North America. Our mission is to provide sustainable, effective and environmentally friendly home and personal care solutions.Position Summary:TheSales Managerwill be responsible...

  • Licensed Practical Nurse, Full Scope

    1 week ago

    Mission, British Columbia, Canada 19d49ee5-5de7-4b27-ab62-53a38e3d8065 Full time $58,000 - $74,000 per year

    SalaryThe salary range for this position is CAD $ $44.96 / hourDetailed OverviewUnder the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates nursing care. The LPN operates in accordance with the competency guidelines and full scope of...

  • Local Department Head

    1 week ago

    Mission, British Columbia, Canada 19d49ee5-5de7-4b27-ab62-53a38e3d8065 Full time $100,000 - $120,000 per year

    Job SummaryLocal Department Head - Emergency Medicine - Mission Memorial HospitalThe responsibilities of theLocal Department Headinclude (but are not limited to):Participating in the Site Operations Committee or equivalent for the FacilityFunctioning as the channel of communication to and from the Regional Department to keep Members practicing within the...

  • Personal Banker

    2 weeks ago

    Mission, British Columbia, Canada BMO Full time $38,500 - $71,000

    Application Deadline:11/17/2025Address:32530 Lougheed Hwy, # Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through...