Axon Fusus Technical Support Specialist
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Support Axon Fusus customers remotely from Canada by troubleshooting enterprise networks, security cameras, and software solutions.
This Technical Support Representative role centers on becoming an expert in Axon Fusus applications, APIs, and roadmap developments. You will work with Video Management Systems, IP cameras, and Linux networking tools while resolving customer requests. The position combines technical investigation, customer communication, and accurate CRM documentation.
Key Responsibilities:
- Become an expert in Axon Fusus applications and APIs
- Work with VMS, IP cameras, and Linux tools
- Respond to customer requests through email and telephone
- Resolve support issues using the escalation policy
- Participate in sponsored training and certifications
Requirements:
- Systematic analytical approach to problem-solving
- One year working in information systems and networking
- Strong enterprise network equipment configuration knowledge
- Security camera, VMS, DVR, or NVR experience strongly desired
- Network+, Security+, or Linux+ certifications
Use analytical troubleshooting and Axon Fusus expertise to deliver technical customer support across remote Canadian operations.
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