Customer Technical Support Specialist
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Customer Technical Support Specialists help small business owners in the trades use software. ServiceTitan values empathy, patience, and creative problem-solving.
This Technical Support Specialist Telecom position provides comprehensive technical solutioning for ServiceTitan customers. You will become a product expert, develop workflows, and support customers through phone, chat, email, and screen-sharing sessions. Success requires confidence with broad personality types, strong critical thinking, effective troubleshooting, and the ability to learn complex software. Knowledge of home or commercial service industries is a plus, while SIP, RTP, SMS, SMPP, delivery receipts, carrier filtering, and Brand Registration knowledge is preferred.
Key Responsibilities:
- Provide first-contact assistance through phone, chat, and email
- Guide customers during screen-sharing support sessions
- Build workflows that meet customer needs
- Resolve issues with speed and high quality
- Use tools, resources, and testing to manage cases
Requirements:
- Equivalent technical support experience or preferred Bachelor’s degree
- Excellent people skills with empathy and patience
- Creative, out-of-the-box solutioning capability
- Ability to stay level-headed during change
- Home or commercial service industry knowledge is advantageous
Support ServiceTitan customers with empathy, technical solutioning, creative workflows, and strong communication across every channel.
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