Guest Experience Agent Lead

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role. ROLE & RESPONSIBILITIES Ensure that a high level of customer service is given to each guest Be prepared for a fast-paced work environment with changing conditions Demonstrate a positive attitude and good communication skills Work in a team environment as well as independently Greet and welcome all Lake Minnewanka guests; answer emails and phone calls Ensure smooth operation by coordinating tour boats departures; operate radio communication hub Operate all POS systems for bookings, ticketing & retails; handle cash and credit transactions Understand and promote all products, services and policies offered by Pursuit BJC Maintain a clean, organized and fully stocked retail floor Effective handling of complaints and disputes while adhering to and setting the example of hospitality standards Set the standard and motivate a team to complete day to day tasks and ensure smooth daily operations Sustain a safe environment in all areas controlled by Lake Minnewanka Cruise Participate in the global effort to keep all areas of Minnewanka clean and wildlife safe REQUIRED SKILLS & QUALIFICATIONS Able to work in a team environment as well as independently Attention to detail and good communication skills Ability to think calmly and clearly in any situation Cash handling experience Strong customer service skills Be a self-starter and have a passion for motivating others Ability to focus attention on guests' needs and work cohesively as a team remaining calm and courteous in a high volume, fast paced environment Desire and passion to lead a team by example and set standards for hospitality Ability to use effective interpersonal and communication skills to influence and encourage a small team, as well as creating an environment of mutual trust and respect Be solution oriented and strive to effectively solve problems in a timely manner - Comfort and experience in providing feedback in a constructive manner to improve employee performance and engagement Ability to provide personal and exceptional service to all guests Second language an asset To honour our commitment to be "Always Honest" all employees must consent to a criminal record check The starting salary for this position is $19.00/hour About Us: We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders. What will your work environment be like? At Pursuit, our locations are more than just a place to work - it's a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you're tackling projects or enjoying our many perks, you'll feel supported and valued. With a variety of great benefits, we're committed to ensuring that your time with us is as fulfilling as it is fun. Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we're lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say 'yes' to adventure time and time again. To be a part of the and live each day with purpose, turning moments into memories PURSUIT PERKS Join an inclusive, global team and make life-long connections Enjoy free access to Pursuit attractions and 50% off for friends Get discounts on hotel stays, dining, and retail Access subsidized mental health and wellness resources Equal Employment Opportunities Information Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at . We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.