Guest Services Agent

3 days ago

Banff, Canada Banff Park Lodge, Bow View Lodge, Peaks Hotel & Suites Full time

**Welcome** The Banff Park Lodge Hotel Collective operates **3 hotel properties**, Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. Within the Banff Park Lodge property, we operate **2 restaurants**, La Terrazza and Crave Mountain Grill. Staff and guests alike can enjoy our **ideal location**, close to the liveliness of downtown Banff on one side and the serenity of the Bow River on the other.

Thank you for your interest in joining our team as **Guest Services Agent.**

**Location**:You would at both our Bow View Lodge location (primarily) as well as our Banff Park Lodge location.
- **Staff accommodation** ranging from $8.00 - $16.50 per day (based on availability),
- **Staff rates and friends and family rates** at our hotels and restaurants,
- Frequently held **staff events**,
- **Staff Cafeteria** serving discounted meals for lunch and dinner daily,
- **Health benefits** available after 6 months of employment, including life insurance, dental, medical and drug coverage,
- **Uniforms supplied** (excluding footwear) and **free dry cleaning for work attire** available,
- **Employee Assistant Program**, providing free professional counselling sessions,
- Corporate **Canoe Club Pass** in the summer,
- Use of hotel pool and gym facility (restrictions apply),
- Employee Referral Program,
- Education reimbursement for English as a Second Language Course,
- And more

**Duties include (but are not limited to)**:

- Create, cancel, and change room reservations both in person and over the phone,
- Provide excellent customer service through all channels,
- Communicate well with staff and guests,
- Provide information on hotel facilities and services, including information and services required for guests with special needs,
- Act self-sufficiently with mínimal supervision,
- Clerical duties (i.e. faxing, filing, photocopying),
- Decision making, critical thinking, job task planning and organizing,
- Maintain a tidy and organized workspace,
- Other duties as assigned.
- Reliable and can commit to at least 6-12 months of employment
- Has 1 years previous hotel front desk or reservation experience
- Is a capable multi-tasker with a keen attention to detail
- Has a professional and friendly demeanor in person and over the telephone
- Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
- Has experience working with Microsoft Office

**Job Types**: Full-time, Permanent

Pay: $17.75-$19.50 per hour

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay
- Tips

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed

Application question(s):

- When is your available start date?
- Do you require staff accommodation?
- How long do you plan to be in Banff?
- Please state your pronoun (optional).

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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