ADMS Porduct Support Engineer SCADA, DMS, OMS

3 weeks ago

Toronto, Canada Astra North Infoteck Inc. Full time

Job Description The PSA Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals coordinating with cross functional teams and driving closure on customer issues raised on ADMS & AEMS products. Responsible for addressing customer issues and concerns with ADMS applications such as SCADA DMS OMS etc. Troubleshoot and resolve defects within the ADMS platform in a timely and effective manner. Collaborate with internal teams and vendors to investigate, diagnose, and resolve any issues impacting system performance or functionality. Provide ongoing support for defect management and work on root‑cause analysis to prevent future issues. Run scripts for FAT/SAT testing and perform post‑analysis, investigation, and categorisation of defects. Manage the setup and configuration of ADMS replication groups to ensure data consistency and system synchronization across multiple environments. Implement best practices for replication ensuring high‑availability, data integrity, and disaster‑recovery capabilities. Monitor replication performance and troubleshoot issues related to data replication across systems. Must Have Technical / Functional Skills Direct experience installing, maintaining, or supporting ADMS products including DMS applications, DNAF, OMS, Storm Assist, and DER. Design, implement, and optimize ADMS solutions to meet business needs and improve operational efficiency. Work closely with stakeholders to ensure ADMS solutions are aligned with organizational goals and requirements. Continuously evaluate and enhance ADMS capabilities, ensuring high availability and performance. Lead the deployment of new ADMS systems and upgrades to enhance system functionality and performance. Oversee the planning, execution, and testing of ADMS deployments and upgrades, ensuring minimal disruption to operations. Ensure smooth and timely transition to upgraded versions following best practices and industry standards. Have experience with ADMS product development. Familiarity with user interface, SCADA, and modeling tools. Knowledge of both transmission and distribution electrical grids. Working knowledge of Linux, Windows, Oracle SQL, Jasper Reports, and Cassandra. Working knowledge of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory, firewalls, and switches as it applies to isolating and resolving reported issues in these areas. Ability to work independently with minimum direction. Knowledge of NERC CIP standards. Effective communication skills and demonstrated ability to interface with customers and cross‑functional teams. Positive attitude when dealing with customers and co‑workers in stressful situations. Strong analytical and logical reasoning skills. Familiarity with remote monitoring and diagnostics solutions and concepts. Sets an example in terms of quality consistency, work ethic, and approach. Key Skills Controlling Experience TCP/IP Distributed Control Systems Data Collection NEC Wastewater Lua Ethernet Visual Basic Programmable Logic Controllers Mentoring ADMS C, C#, C++ Oracle SQL Experience in Linux, SQL, Python, Docker, and Jenkins. BASEL Employment Type Full Time Experience Years of experience required. Vacancy 1 #J-18808-Ljbffr

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