IT Network and Voice Operations Manager

2 months ago

Ottawa, Ontario, Canada Algonquin College Full time
Job Summary

The Manager of IT Network and Voice Operations is a key role within the Information Technology Services (ITS) Department at Algonquin College. This position is responsible for developing, revising, and implementing operations, maintenance, and improvements to the College's integrated voice and network IT infrastructure.

The incumbent works closely with various stakeholders to identify opportunities to leverage existing and emerging technologies to improve service and efficiency. They ensure that policies, procedures, and client service delivery are consistent and seamless across teams.

This role requires a strong understanding of leased telecommunications voice and data wide area networks, as well as experience in managing personnel, operations, and capital budgets. The Manager will also be responsible for carrying out capital projects, providing planning and strategic input into the College's IT Operating Plans, and managing a team of IT data and voice infrastructure technicians.

Key Responsibilities
  • Develop and implement operations, maintenance, and improvements to the College's integrated voice and network IT infrastructure
  • Work with stakeholders to identify opportunities to leverage existing and emerging technologies
  • Ensure consistency and seamlessness of policies, procedures, and client service delivery across teams
  • Manage personnel, operations, and capital budgets
  • Carry out capital projects and provide planning and strategic input into the College's IT Operating Plans
  • Manage a team of IT data and voice infrastructure technicians
Requirements
  • Minimum of three (3) year Diploma/Degree in Computer Science/Systems/Engineering/Information Systems or a degree in business with experience in Information Technology
  • Cisco Networking certification (CCIE, CCNA etc) or PMP or ITIL is preferred
  • Comprehensive understanding of leased telecommunications voice and data wide area networks
  • Minimum of 9 years experience in the following areas: Advanced understanding of networking in a complex and distributed organization, Advanced understanding of telephony in a complex environment, Advanced understanding of storage, backups, and related technologies in a complex environment, Advanced understanding of wireless networking solutions, Advanced understanding of IT security risks and mitigation strategies
  • Progressive management experience of an IT/IS technical support organization with extensive front-line client service experience and experience delivering in a tiered response environment
  • Experience with cloud technologies, hybrid architectures, and their impact on traditional data centres
  • Experience with Post-Secondary Education preferred
  • Experience in managing personnel, operations, and capital budgets in excess of $6M annually
  • Ability to work effectively with upper management, peers, and front-line staff
  • Ability to provide presentations to senior executives about technical service delivery strategies, issues, and options
  • Excellent communication, project management, interpersonal, client service, financial management, conflict resolution, writing, and analytical skills

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