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VIP Account Manager

4 hours ago

Canada Zynga Full time

Austin, TX; Chicago, IL; Toronto, Canada Level Up Your Career with Zynga At Zynga, we bring people together through the power of play. As a global leader in interactive entertainment and a proud label of Take-Two Interactive, our games have been downloaded over 6 billion times—connecting players in 175+ countries through fun, strategy, and a little friendly competition. Founded in 2007 and headquartered in California, our teams span North America, Europe, and Asia, working together to craft unforgettable gaming experiences. Whether you're spinning, strategizing, matching, or competing, Zynga is where fun meets innovation—and where you can take your career to the next level. Join us and be part of the play Position Overview The (VIP Account Manager) will be responsible for working in social gaming (retaining, reactivating VIP Players). Developing new VIP customers, increasing player lifetime value and revenue contribution for assigned VIP customers. Key objective is to grow the VIP player base with corresponding revenues as directed by their team Manager. Proactive outbound communication will be essential in this role to grow players so a background in customer service or VIP account management would suit the role. Role can be located in Toronto, Chicago, Austin Main Responsibilities The Account Manager will be responsible for cultivating and developing relationships and serves as a trusted consultant to our most financially invested and players in his / her VIP base by reaching more than 125 contacts a day via phone/email. Serve as an industry expert and act as a liaison between our highest value players and the studio to resolve bugs and maintain retention of their designated VIP base. Ensure that our clients receive the highest level of sales and operational customer service by leveraging a highly consultative approach. Work collaboratively with cross functional teams (Studios for Feature development and special promotions) to drive revenue growth with VIP base. Uses data science driven workflows daily to increase engagement, reactivate and increase revenue in their designated VIP base. Strong quantitative aptitude with the ability to analyze campaign performance statistics on their VIP base. Possess strong communication and presentation skills; ability to connect and reconnect VIP base through high level relationship building with their dedicated base. Partner with our Senior Director to create consultative engagement and reactivation presentations using market trends, VIP research and industry specific case studies. Instrumental in driving the RFP documentation for studios to build out VIP driven features to drive higher revenue. Exceed annual targeted goals for Productivity, Quality, CSAT and reactivation and engagement goals. Required Skills and Experience College Degree preferred but not mandatory Extensive Customer Service experience Excellent telephone skills – able to handle high call volume 90 or more a day Customer Focused Ability to generate revenue on own initiative based on personal account relationships Accuracy and Attention to detail Team player Knowledge of Microsoft Office 3 or more years of customer service or account management experience Some travel may be needed Some weekends or evenings may be required Preferred Skills and Experience High level understanding / interest in social gaming Positive attitude and are excited to learn more We are proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization. Employment with us is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law. As an equal opportunity employer, we are committed to providing the necessary support and accommodation to qualified individuals with disabilities, health conditions, or impairments (subject to any local qualifying requirements) to ensure their full participation in the job application or interview process. Please contact us at to request any accommodations or for support related to your application for an open position. Please be aware that Zynga does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Zynga also does not engage in any financial exchanges during the recruitment or onboarding process, and will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scamp or phishing attack, and you should not engage. Zynga’s in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a zynga.com, naturalmotion.com, smallgiantgames.com, themavens.com, gram.gs email domain). Create a Job Alert Interested in building your career at Zynga ? Get future opportunities sent straight to your email. Apply for this job * indicates a required field First Name * Last Name * Preferred First Name Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Accepted file types: pdf, doc, docx, txt, rtf How did you hear about this job? * Select... Select... By clicking "I Acknowledge", you acknowledge that your personal information will be collected and used by Zynga based on the Privacy Notice for Job Applicants (the “Privacy Notice”), available at . The Privacy Notice provides information about how we use your data and how you can exercise your data rights (such as access, correction, or deletion). If you need more information, please contact the Privacy Contact identified in the Privacy Notice. What gender identity do you most closely identify with? (Select one) Select... #J-18808-Ljbffr