Sr Director, Product Management

Sr Director, Product Management – AI & Automation Join us at PagerDuty. We are seeking a Senior Director to lead the transformation toward fully automated operations. Our vision is a world where empowered developers build and ship applications 10x faster with AI, and those applications run reliably and autonomously in production. When the unexpected happens, AI agents and automated remediation will resolve most issues—so human teams can focus on innovation, not firefighting. Key Responsibilities Develop a compelling product strategy and roadmap for PagerDuty’s AI assistant, AI agent platform, and workflow/runbook automation offerings. Allocate resources strategically between innovation and sustaining existing products to optimize business outcomes. Develop and evangelize our internal AI agent platform to empower product and professional services teams to build agents on our data and integrate them into our interfaces and workflows. Empower PagerDuty product and professional services teams to build, deploy, and continuously improve generative AI features and agents by evolving our data and agent platforms. Expand our AI ecosystem through partnerships and integrations across communications platforms, cloud storage, and infrastructure, embracing emerging standards like MCP and A2A. Set and achieve product engagement targets as a leading indicator of success in our transition to usage‑based packaging and pricing models. Drive product decisions with a strong focus on customer value measured through product engagement and feedback, and financial impact measured by win rates, retention, and ARR. Foster a high‑performing, product management team with diversity of experience and perspectives through coaching, empowerment, and accountability. Collaborate closely with Product, Engineering, Design, Product‑led Growth, Enterprise GTM, Pricing, and Finance to maximize your products’ market and business impact. Build trusted relationships with customers, partners, media and industry analysts such as Gartner, Forrester, IDC, representing PagerDuty as a thought leader. Basic Qualifications Minimum 12 years in product management, with significant experience in SaaS, AI, and/or automation. Understanding of workflow platforms (triggers, variables, conditions, and actions) and no code, low code, and procode authoring modalities. Experience with and deep interest in building experiences powered by generative and agentic AI. Strong technical acumen and experience leading and developing high‑performing product management teams. Proven track record of taking products from concept to market success in a startup or agile innovation environment with a rapid experimentation mindset. Self‑motivated user of AI tools for personal productivity and the craft of product with a bias towards scaling team output with technology rather than adding headcount. Preferred Qualifications Experience building and delivering business results from AI/ML, observability, or incident management products. Experience scaling product ecosystems through technical integration, commercial partnerships, and go‑to‑market programs. MBA degree is beneficial, but not required. Exceptional analytical, strategic thinking, and problem‑solving abilities. Excellent communication and interpersonal skills, comfortable presenting to executives, customers, and industry analysts. Compensation The base salary range for this position is 178,000 – 270,000 CAD. The role may also be eligible for bonus, commission, equity, and/or benefits. Benefits Competitive salary Comprehensive benefits package Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty – companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company‑wide hack weeks Mental wellness programs Eligibility may vary by role, region, and tenure Work Environment PagerDuty operates a hybrid work model with offices in eight major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we only hire candidates who reside in an eligible location. Location Restrictions Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Equal Opportunity PagerDuty is an equal‑opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty’s Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. 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