Director of Revenue Operations

Director of Revenue Operations at ScalePad We’re looking for brilliant thinkers to join our #Rocketeers. ScalePad is a market‑leading SaaS company serving over 12,000 MSPs worldwide. Our success is no accident: we provide MSPs with knowledge, technology, and community to deliver increased client value while navigating the continuously changing IT landscape. With awards such as MSP Today’s Product of the Year, G2’s 2024 Fastest Growing Product, and 2024 Best IT Management Product, we’re committed to innovation and growth. Your mission should you choose to accept it: as Director of Revenue Operations, you will power the core engine that supports our GTM teams, leading CS Operations, Billing, Sales Operations, and GTM Tech Stack Management to ensure consistent and on‑time execution across all functions. Responsibilities RevOps Intake & Operating Rhythm: Own the RevOps intake queue—triage, prioritization, task assignment, and tracking to closure with clear SLAs and escalation paths. Run a predictable operating cadence (stand‑ups, status updates, weekly operational reviews) that turns incoming requests into completed outcomes. GTM Tech Stack Stewardship – Operational ownership across: HubSpot / GetAccept – maintain user hygiene, permissions, views and lists, template governance, and approval routing in partnership with Sales Operations; coordinate major structural changes with IT and GTM Engineering. Chargebee & Chargebee Receivables – support billing workflows, manage invoice and collections exceptions, and ensure month‑end readiness in collaboration with Finance. Gainsight (CS, CE, PX, Community) – maintain playbook hygiene, ensure execution of health‑signal workflows, and support renewal checklist readiness with CS Ops leadership. Zendesk – maintain intake categories, routing hygiene, macro governance, and SLA monitoring with Support. Gong, Email, LinkedIn – oversee usage governance, tagging and library hygiene, and outreach conventions with Sales Operations. AI‑Enabled Operational Execution: Use AI features within the GTM stack (call summaries, meeting notes, email drafts, checklist generation) to accelerate routine work while applying human review. Monitor AI‑ and system‑generated alerts (SLA breaches, data anomalies) to trigger timely follow‑ups and escalations to platform owners. Team Leadership: Lead the CS Ops, Billing, and Sales Ops analyst team through capacity planning, 1:1s, coaching, performance management, and hiring collaboration. Foster a culture of clarity, documentation, and predictable delivery. Governance & Risk Management: Uphold access controls, change‑management checklists, audit trails, and post‑change validation. Escalate vendor, platform, and security concerns to IT as needed. Timezone & Operational Coverage – maintain core Pacific hours with availability for occasional East Coast operational emergencies. Qualifications Proven leadership in Revenue Operations, Sales Operations, or CS Operations with measurable outcomes in queue management, SLAs, and stakeholder support. Team leadership experience: hiring, coaching, and performance management for operational analysts. Organizational rigor: exceptional follow‑through, documentation discipline, and stakeholder communication. Hands‑on experience with HubSpot, GetAccept, Chargebee & Chargebee Receivables, Gainsight CS/CE/PX/Community, Zendesk, Gong, Email, LinkedIn Sales Navigator. Comfort using native AI features (summaries, drafts, checklists) with human oversight; avoids process redesign without owner approval. Schedule flexibility: Pacific‑focused hours with ability to respond to East‑coast operational emergencies. Sharp prioritization, escalation, and risk‑management instincts; bias to clarity and closure. Benefits Employee Stock Option Plan (ESOP) – every team member has a stake in our success. Growth, longevity and stability – benefit from insights and training from leadership and founder. Annual training & development budget for professional growth. Hybrid flexibility – work in our world‑class offices in Vancouver, Toronto, and Montreal or from home. Cutting‑edge gear and top‑of‑the‑line hardware for all employees. Wellness at work – fitness facility, outdoor ping‑pong tables in Vancouver office. Comprehensive benefits – 100 % medical and dental coverage, RRSP matching after one year, monthly stipend for hybrid costs. Unlimited flex‑time policy in addition to accrued vacation. We invite all qualified candidates to apply. Please note you must be eligible to work in Canada. Only successful applicants will be contacted. We thank you for your interest. At ScalePad, we believe in the power of Diversity, Equity, Inclusion, and Belonging (DEIB). We are committed to fostering a workplace where every individual's unique experiences and perspectives are valued and where employees from all backgrounds can thrive. Please do not contact recruiters or use phone calls. #J-18808-Ljbffr