Client Services Consultant # CSC-0126-CB

Discover The Opportunity Who we are The work we do matters. Nova Scotia Pension Services Corporation (NS Pension) is a growing non‑profit corporation dedicated to a wide range of investment pension administration and compliance services for two of Nova Scotians leading pension total we manage almost $15 billion in plan assets and serve over 60 employers and 80000 members retirees and survivors. We administer the pension benefits and investment assets of the Public Service Superannuation Plan and the Teachers Pension Plan and administer the pension benefits of the Members Retiring Allowances and the three former Sydney Steel pension plans. Our Culture We take pride in our culture as it defines who we are and shapes what we aspire to be. Our Vision To strengthen the retirement future of Nova Scotians. Our Mission To provide outstanding pension services. Our Values Commitment: to provide the highest quality serviceTrust: to act with integrity and to make sound decisionsRespect: to show consideration to our members and our colleaguesExpertise: to build and retain a diverse and talented teamCollaboration: to build mutually beneficial relationships Learn more about us at What we offer NS Pension offers meaningful purpose‑driven work a competitive compensation package and the opportunity to integrate work and life in a healthy and balanced way. Our total rewards package includes: Competitive compensation package including RRSP program and our own leading defined benefit pension plan Comprehensive extended health and dental benefits for you and your family Health & wellness programming including a comprehensive Employee & Family Assistance Program and an annual Health Spending Account Flexible work environment including flexible working hours modified workweek and work from home days Robust professional development policy including tuition reimbursement Commitment to diversity and inclusion Modern office space Highly engaged workforce Seasonal events and socials Opportunities to give back to the community through fundraising events Our premises are within the Purdys Wharf complex which provides amenities such as an on‑site daycare and a fitness centre. Our office is connected to the downtown pedway system and situated on Halifaxs beautiful waterfront providing easy access to ferry and bus transit hubs banks restaurants and shopping. The opportunity Position Summary Working collaboratively within the client services team and reporting to the Senior Manager Client Services the Client Service Consultant delivers pension administration services through a team of professional talented and dedicated individuals. We are committed to serving the best interests of our members by delivering a consistent experience that is guided by our service standards. We work effectively in a team environment where mutual accountability and positive results are measures of success. In this role you will provide exceptional customer service to our active and retired members. You will respond to member inquiries concerning benefit eligibility and Plan rules and perform complex calculations based on our expert‑level knowledge of policies procedures regulations and legislation. Our team promotes awareness and education to Plan members across the province by facilitating information sessions. What you need to be successful Bachelor of Science Mathematics Business Administration Commerce or a related field plus three years of related experience or an equivalent combination of education and experience. Related experience includes customer service in a professional and/or high call volume environment including pension benefits or insurance administration or a similar industry. Excellent communication skills as well as effective presentation skills. Bilingualism (French) is an asset. Excellent analytical skills and the ability to perform accurate mathematical calculations. Working knowledge of pension and benefit plan text Canada Pension Plan (CPP) Old Age Security (OAS) the Income Tax Act and other provincial and federal programs and legislation. Computer proficiency in MS Office Suite database applications and email group applications. A Certified Employee Benefits Specialist (C.E.B.S.) designation or Pension Plan Administration Certificate (PPAC) are considered assets. In addition to the interview qualified candidates will be required to prepare and deliver a 5‑7 minute PowerPoint presentation on a topic related to pensions/benefits/retirement. Job Status: Permanent Full Time; unionized (NSGEU) Work Schedule: Monday - Friday 35 hours per week Salary Range: $ - $ (bi‑weekly) Closing Date: January Diversity and inclusion We are committed to fostering an inclusive and accessible environment where all employees members and clients feel valued respected and a sense of belonging. How you identify is important to us. We encourage you to share your preferred pronouns on your resume. If you are unable or limited in your ability to complete our application testing or interview process we can assist you. Please provide the type of accommodation you are requesting in your cover letter or resume. #J-18808-Ljbffr