Outbound Customer Service and Collections Representative

4 weeks ago

Toronto, Canada SinglePoint Group International Full time
At SinglePoint, we stand as industry leaders in customer life cycle management, excelling in attracting, retaining, and delivering unparalleled customer experiences. Join our team to redefine accounts receivable management and assume a pivotal role in shaping the future of customer-centric solutions.

We are seeking dedicated and customer-focused Outbound Customer Service and Collections Representatives to join our team. As a Outbound Customer Service and Collections Representative, your primary mission is to monitor customer accounts, provide customer service regarding collection issues, and resolve client discrepancies.

Job Details:

The position starts October 30, 2024. Successful candidates MUST be available to start.

We offer the flexibility to train and work remotely from within Ontario This permanent full-time opportunity requires availability any five (5) days a week within operating business hours:

Ontario:

Monday-Friday: 8:00 am to 8:00 pm ET
Saturday: 9:00 am to 1:00 pm ET

Responsibilities:

Recover funds on past due accounts and negotiate payment arrangements
Maintain positive customer relationships for increased retention
Resolve disputes and complaints with exceptional customer service
Accurately update and manage customer records in the billing system
Contribute to departmental objectives for recovery, call quality, and productivity
Collaborate across departments and demonstrate problem-solving skills

What We Offer:

Seamless hybrid work experience - Onsite training integrated with a flexible hybrid work model
Monthly contests with cash and prizes
Benefits/Health Care Spending Account
Perkopolis Discount Program
Career and Leadership Development
Comprehensive training and continuous development

Qualifications:

Minimum 1-year collections or call center experience
Excellent communication, negotiation, and computer skills
Responsive and adaptable to change
Strong time management and organizational skills
Proficiency in Microsoft applications
Physical presence in the province of employment is mandatory; the use of personal VPN services or IP maskers on company networks is strictly prohibited.

Successful candidates must provide and use their own equipment. As a condition of employment, the device must meet the requirements. Interested applicants are required to provide proof of minimum specs. (outlined below) by attaching their validated completion. We offer a TAX-FREE monitor reimbursement program of up to $200.

The device must:

Support Windows 10 (1803 or higher)
Have at least 8GB of RAM (memory)
Have at least 500MB of free space (storage/HDD)
Minimum internet speed at least 10mbps
Webcam
Headset

Compensation:

Hourly rate of $17.20 plus 4% vacation pay

Join us in redefining customer life cycle management. Apply today and make a meaningful impact as part of the SinglePoint team

We are an equal opportunity employer. Accommodations are available upon request at any point in the selection process.#1

***SinglePoint uses email to communicate to all applicants. Please ensure to use an email address that is checked daily and accepts emails from unknown users. We recommend that applicants check all folders.***

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