Technical Service Representative

4 days ago

Oakville, Ontario, Canada Hayward Holdings Full time


Overview

Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control, and energy solutions at our company-owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China. This role can be located in Oakville, Canada. 

This position is responsible for managing the customer experience by providing product support to dealers/distributors and consumers on all Hayward products. Having the ability to troubleshoot technical product issues is necessary to succeed in this role.



Responsibilities

  • Provide technical assistance on all product lines to support dealers, consumers and service providers
  • Evaluate and fulfill warranty requests in compliance with warranty protocols
  • Respond promptly to incoming phone, email and fax inquiries
  • Create and maintain service incident records in our technical service database
  • Product troubleshooting
  • Enter replacement part orders for warranty calls into service case system
  • Continuously grow technical knowledge on all product lines, both through formal training and individual study
  • Participate in industry trade shows and training seminars as required
  • Assist with training, projects or administrative duties in off-season
  • Other duties as assigned.


Qualifications

  • A minimum of 3-5 years' experience in a Customer Service role
  • Must be Bilingual (French & English)
  • Previous experience in a technical role, preferably in the pool industry
  • Technical aptitude and willingness to learn
  • Capable of handling difficult situations & customers
  • Ability to prioritize and utilize good judgment in problem solving
  • Proficiency in MS Office programs

#LI-NW1


  • Technical Service Representative

    3 days ago

    Oakville, Ontario, Canada Hayward Holdings, Inc. Full time

    Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners,...

  • Technical Service Representative

    4 days ago

    Oakville, Ontario, Canada Hayward Industries Full time

    OverviewHayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating,...

  • Direct Technical Sales Representative

    4 days ago

    Oakville, Ontario, Canada Schleuniger, Inc. Full time

    Direct Technical Sales – Oakville, ON CanadaAre you looking for a company that develops and encourages its employees to grow, has great benefits, and has an amazing culture where everyone "works hard and plays hard" together? If you are self-motivated, and thrive in a fast-paced, team-oriented environment, apply todayCommitment. Creativity. Openness. These...

  • Customer Service Representative

    3 days ago

    Oakville, Ontario, Canada Hayward Holdings, Inc. Full time

    OverviewHayward Flow Control, a division of Hayward Industries, is a leading manufacturer of industrial thermoplastic valves,filters, strainers, bulkhead fittings & tank accessories, actuation, and pumps for use in water & wastewater treatment,chemical processing, water parks / municipal pools, life sciences, and general processing. Hayward's...

  • Customer Service Representative

    7 days ago

    Oakville, Ontario, Canada IPEX Management Inc. Full time

    IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.We currently seeking a Customer Service Representative. This role is based out of our Oakville office and will report to the Customer Service Manager.Don't miss the opportunity to join a...

  • Bilingual Customer Service Representative

    4 days ago

    Oakville, Ontario, Canada VELUX Full time

    BILINGUAL CUSTOMER SERVICE REPRESENTATIVEfor VELUX Canada Inc.Oakville, OntarioOur CompanyFor more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product program includes skylights, sun tunnels, roof windows, sun screening products, as well as...

  • Bilingual Customer Service Representative

    2 weeks ago

    Oakville, Ontario, Canada Hilti Group Full time

    CUSTOMER SUPPORT THAT KEEPS PROJECTS MOVING.As a Hilti Customer Service Representative, you'll combine expertise, empathy, and efficiency to handle inbound inquiries from customers and internal teams. You're not just answering questions - you're enabling builders, contractors, and teams to achieve their goals and keep projects on track. This role combines...

  • Field Service Representative

    2 weeks ago

    Oakville, Ontario, Canada Innomotics Full time

    We are looking for a Field Service Representative to join our team at Innomotics.  The Industry-Leader of Motors and Drives Innomotics is an industry-leading supplier of motors and large drive systems. With a trusted legacy of more than 150 years of engineering expertise, our products power all the world's most essential industries. Today, we are bringing...

  • Sales Representative

    3 days ago

    Oakville, Ontario, Canada METALLECO INC. Full time

    Job Title: Sales RepresentativeCompany: METALLECO INC.Location: 3185 Dundas St W, Oakville, ONAbout UsMETALLECO INC. is a leading provider of robotic automation solutions, specializing in robotic welding technologies for over 13 years. We serve a wide range of industries including construction machinery, agriculture, mining and energy, transportation,...

  • Route Service Representative

    4 days ago

    Oakville, Ontario, Canada UniFirst Full time

    Route Service RepresentativeTraining:With the most in depth training platform in the industry, our employees get top quality skills training designed to enhance their performance and assist them with their career potential and advancement.Career Mobility:You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering...