Service Desk Team Lead
4 days ago
Ready to step into a role where your leadership truly shapes the IT experience across Tegel? We’re on the lookout for a people-focused, proactive, and technically savvy Service DeskTeam Lead to take the reins of our IT Support Desk and set the standard for exceptional service. Based in Newmarket and reporting to the IS Service Delivery Manager, this is a fantastic opportunity for someone who thrives in a dynamic environment, enjoys developing others, and takes pride in delivering high-quality support across the business. What You’ll Be Doing In this role, you’ll: Lead, coach, and empower a high-performing Support Desk team to deliver on SLAs and service expectations Act as the escalation point for technical challenges and customer concerns Oversee service request management, troubleshooting, and end-user support Maintain high-quality documentation and ensure processes are consistently followed Report on team performance, trends, and opportunities for improvement Support IT asset and lifecycle management (ordering, receipting, e-waste, etc.) Assist with PC and mobile device upgrades and collaborate with Infrastructure, Applications, and BI teams Drive proactive issue resolution and continuous improvement in IT delivery What You’ll be Bring We’re looking for someone with: A tertiary IT qualification Solid enterprise IT experience, with proven team leadership exposure Strong working knowledge of Microsoft technologies, networking, end-user computing, and cloud environments Experience across ITSM practices (Incident, Service, Problem & Change Management) Excellent communication skills, problem-solving strengths, and resilience under pressure A team-oriented mindset with the flexibility to support wider IT activities Why This Role Matters You’ll be at the heart of how we support our people every day — ensuring they have the technology, reliability, and responsiveness they need to perform at their best. Your leadership will directly influence how IT services are delivered, improved, and experienced across the business. Keen to Apply? If you’re thinking about a fresh challenge for the new year — or know someone internally who a great fit would be — this is a chance you won’t want to miss. #J-18808-Ljbffr
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Service Desk Team Lead
4 days ago
Newmarket, Canada Tegel Foods Ltd Full timeReady to step into a role where your leadership truly shapes the IT experience across Tegel? We’re on the lookout for a people-focused, proactive, and technically savvy Service DeskTeam Lead to take the reins of our IT Support Desk and set the standard for exceptional service. Based in Newmarket and reporting to the IS Service Delivery Manager, this is a...
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Service Delivery Team Lead
2 weeks ago
Newmarket, Canada Tegel Foods Ltd Full timeReady to step into a role where your leadership truly shapes the IT experience across Tegel? We’re on the lookout for a people-focused, proactive, and technically savvy Service Delivery Team Lead to take the reins of our IT Support Desk and set the standard for exceptional service. Based in Newmarket and reporting to the IS Service Delivery Manager, this...
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Service Delivery Team Lead
2 weeks ago
Newmarket, Canada Tegel Foods Ltd Full timeReady to step into a role where your leadership truly shapes the IT experience across Tegel? We’re on the lookout for a people-focused, proactive, and technically savvy Service Delivery Team Lead to take the reins of our IT Support Desk and set the standard for exceptional service. Based in Newmarket and reporting to the IS Service Delivery Manager, this...
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Newmarket, Canada Tegel Foods Ltd Full timeA leading food processing company in Newmarket is seeking a Service Delivery Team Lead for their IT Support Desk. In this role, you'll lead a high-performing team, ensuring service delivery meets expectations. We're looking for someone with strong enterprise IT experience, excellent communication, and a tertiary IT qualification. This position offers a...
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Newmarket, Canada Tegel Foods Ltd Full timeA leading food processing company in Newmarket is seeking a Service Delivery Team Lead for their IT Support Desk. In this role, you'll lead a high-performing team, ensuring service delivery meets expectations. We're looking for someone with strong enterprise IT experience, excellent communication, and a tertiary IT qualification. This position offers a...
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Newmarket, Canada Tegel Foods Ltd Full timeA leading food processing company in Newmarket is seeking a Service Delivery Team Lead for their IT Support Desk. In this role, you'll lead a high-performing team, ensuring service delivery meets expectations. We're looking for someone with strong enterprise IT experience, excellent communication, and a tertiary IT qualification. This position offers a...
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Service Delivery Team Lead
2 weeks ago
Newmarket, Canada Tegel Foods Ltd Full timeReady to step into a role where your leadership truly shapes the IT experience across Tegel? We’re on the lookout for a people-focused, proactive, and technically savvy Service Delivery Team Lead to take the reins of our IT Support Desk and set the standard for exceptional service.Based in Newmarket and reporting to the IS Service Delivery Manager, this is...
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IT Service Desk Analyst
2 days ago
Newmarket, Canada Town of Newmarket Full time**12 Month Contract** Reporting to the Manager, Infrastructure & Client Services, IT Service Desk Analyst is responsible for providing service desk support to all Town users of technology. Provides technical support, including ,troubleshooting software and hardware issues; replacing and installing new personal computers and related equipment; maintaining...
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Newmarket, Canada Tegel Foods Ltd Full timeA leading food company in Newmarket is seeking a Service Desk Team Lead to enhance the IT experience. This role involves leading a high-performing support team, acting as the escalation point for technical challenges, and ensuring adherence to service expectations. The ideal candidate must possess a tertiary IT qualification and solid experience in...
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Newmarket, Canada Tegel Foods Ltd Full timeA leading food company in Newmarket is seeking a Service Desk Team Lead to enhance the IT experience. This role involves leading a high-performing support team, acting as the escalation point for technical challenges, and ensuring adherence to service expectations. The ideal candidate must possess a tertiary IT qualification and solid experience in...
