Principal Product Manager

Principal Product Manager - Developer Platform 2 days ago Be among the first 25 applicants PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always‑on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award‑winning workplace. PagerDuty is seeking a Principal Product Manager - Developer Platform to join our diverse, customer‑focused team in leading the industry’s transformation to fully automated operations Our vision: a world where AI‑augmented software developers build and ship applications 10x faster, and those applications run reliably and autonomously in production. When the unexpected happens, AI agents and automated remediation will resolve most issues—so human teams can focus on innovation, not firefighting. In this role, you’ll guide the evolution of our API and developer experience empowering internal teams, customers and partners to build integrations with PagerDuty. The ideal candidate will bridge the gap between understanding the burning problems of product development teams and API‑first platform principles. You’ll also work closely with our AI team to align our API and MCP platforms, access control, and monetization strategy. You’ll also lead innovation of our platform with deeper integration of PagerDuty into the SDLC and specifically the developer experience. You’ll engage with developers to understand how they want to use PagerDuty within the tools they use every day including IDPs (e.g. Backstage), IDEs, chat tools, project‑management systems, and more. You’ll play a key technical product leadership role to deliver strategic integrations into developer tools. You're equally comfortable discussing both the merits of an API structure and also the business case for integration with a potential platform customer. You can readily understand 3rd‑party platform elements (ServiceNow, Atlassian, Salesforce, etc.) and define integrations that are valuable, feasible, usable, and viable. Important Note While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference. Key Responsibilities Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality, integration needs and customer journeys Prioritize input and feedback from internal app development and professional services teams, and external customer and ISV partner teams Partner closely with engineering and design on API design and developer experience Partner on platform strategy with our AI team to align REST API and MCP capabilities Define API access control and monetization requirements and engage with admin, authentication, product analytics, monetization & entitlements teams to implement them Engage with leading developer tooling companies to develop strategic integrations that put the power of PagerDuty into the hands of developers where they work Partner with developer marketing on community engagement and the ecosystem partnerships team to evangelize our platform and gather developer input Basic Qualifications 5+ years of product management experience in SaaS, enterprise software, or developer tools Deep knowledge of integration architecture, patterns, and platforms; understanding of cross‑application business processes and API best practices Technical depth and communication skills to collaborate effectively with senior engineers Hands‑on experience working with third‑party APIs, designing RESTful APIs, and partnering on integration solution design Proven success in high‑velocity product teams delivering customer value through iteration and tight feedback loops Proficiency with analytics tools and a track record of data‑driven decision‑making Ability to communicate clearly with customers and internal stakeholders across product and go‑to‑market Strong customer empathy and a curiosity‑driven approach to learning their needs Ability to lead through influence and drive outcomes across teams Excellent collaboration and communication skills; able to make complex, highly technical topics easy to understand Preferred Qualifications Bachelor’s degree or higher in Engineering, Computer Science, a related technical field, or equivalent practical experience (e.g., software engineering) Strong understanding of incident response and DevOps workflows Ideally located near a PagerDuty office: Toronto (Canada), Atlanta, GA (USA), or San Francisco, CA (USA) The base salary range for this position is 156,000 - 237,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. Application Note We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts Location Restrictions PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which varies by role. Equal Opportunity Statement PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program. #J-18808-Ljbffr