Principal Product Manager, Growth

Principal Product Manager, Growth PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. We’re seeking a Principal Product Manager, Growth to drive the transformation of value realization across our product verticals and lead our Growth initiatives. Key Responsibilities Lead the vision, strategy, and execution for AI‑driven growth products and services. Own the end‑to‑end user journey from trial acquisition through paid conversion and platform adoption for existing customers across the Operations Cloud. Build and scale experimentation infrastructure and culture across product teams. Guide products through optimization cycles, setting clear success criteria and stage gates for conversion improvements. Make data‑driven decisions to optimize user onboarding, activation, and expansion metrics. Cross‑Functional Leadership & Enablement Matrix manage 8 engineers and a dedicated UX designer focused on growth initiatives. Train and enable existing PMs to integrate growth mindset and experimentation practices. Collaborate with pricing, Marketing, Sales, and Customer Success to define product‑led go‑to‑market strategies. User Experience & Conversion Optimization Transform fragmented trial experiences into cohesive user journeys that drive activation. Build in‑product growth levers such as upgrade prompts, usage dashboards, and feature discovery workflows. Optimize product navigation and information architecture for self‑service adoption. Leverage AI capabilities to enhance personalization and user guidance. Analytics & Performance Establish growth analytics capabilities to understand user behavior and conversion drivers. Design and execute A/B and multivariate testing programs to optimize key growth metrics. Synthesize qualitative customer feedback with quantitative experimentation results to prioritize high‑impact changes. Drive rapid iteration cycles with frequent testing and learning. Basic Qualifications 7+ years of product management experience, with at least 3 years focused on growth products at PLG SaaS organizations. Proven track record optimizing conversion funnels and driving measurable growth metrics in enterprise SaaS environments. Experience with A/B testing platforms, growth analytics tools, and experimentation frameworks. Strong analytical and problem‑solving skills with the ability to translate data insights into user experience improvements. Matrix management experience leading engineering and design teams. Proven ability to train and enable other PMs on growth practices and experimentation methodologies. Preferred Qualifications Experience building growth capabilities in organizations that balance sales‑led and product‑led motions. Background in consumption‑based or usage‑based pricing model transitions. Experience with AI/ML applications in growth optimization and user personalization. Familiarity with developer tools, infrastructure, or enterprise operations platforms. Track record building experimentation cultures across multiple product teams. Strong business acumen with understanding of enterprise customer adoption patterns and expansion motions. Salary & Benefits Base salary range: 156,000 – 237,000 CAD. Eligible for bonus, commission, equity, and benefits. Competitive salary and comprehensive benefits package. Flexible work arrangements and hybrid model. Company equity and ESPP. Generous paid vacation, PTO, and company‑wide paid days off. Paid parental leave and paid volunteer time off. Mental wellness programs and company‑wide hack weeks. Location PagerDuty operates a hybrid work model with offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. Candidates must reside in an eligible location. Equal Opportunity Employer PagerDuty is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Qualified individuals with disabilities can request accommodations during the application process. #J-18808-Ljbffr